All over their site it says "hassle free returns!" But once they have your money, they won't even respond to your emails. Their products are nothing like they are advertised. I only wish I had done better due diligence before buying. I assumed PayPal would not let them scam me, but PayPal said the fact that they were selling a completely different product wasn't good enough for a refund because they did technically send me *something*. I looked on Amazon where some of their products are sold and their reviews show that a lot of people have been similarly scammed by them. Buyer beware!