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Kimberly B.

Contributor Level

Total Points
80

1 Review by Kimberly

  • HotelTonight

11/4/21

I was very disappointed in using the app for the first time. I paid through the app but was double charged by the hotel. When I called both Hotel Tonight and the hotel (Hyatt Place), all I was told was that they will reverse the fraudulent charge but could take a couple of days to show on my card. This caused my card to decline for rental car services and I had to cancel my trip and miss a flight. Neither party did anything to accommodate this horrible experience!

Tip for consumers:
Be prepared to be charged twice and not be accommodated for it!

Service
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