Kim L.

Been waiting a month for items to ship! Worst customer service. No way to speak with a live representative. You have to chat through texting. If you ask why an item is taking so long to ship, they just say it's been delayed. If you ask for a refund on items not shipped/on delay, they'll deny it. I ordered 11 items and only received two which came in 3 weeks after ordering. What I can say on the quality of clothing, it's cheap! Should've known you get what you pay for. Also, if it's discounted, good luck, you can't return it. I don't understand how they even have good reviews on this website. I believe people were paid and they're lying on their reviews.

I have been trying for days to speak to anyone in customer service. Plan on spending 45 minutes to an hour and still all you hear is the recorded message "all reps are busy." I have even gone to the live chat to receive the same message. Finally went into the store and all they could do is log are concern/exchange. Either invest in a better phone system providing consumer with at the least hold time expectations, or a auto call back. Looks like I'll need to file with BBB.