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Kim N.

Contributor Level

Total Points
160

2 Reviews by Kim

  • GREYSTAR

8/3/20

The only thing this place has going for it are the beautiful apartments and shared spaces. Beyond that, the management is flaky, unresponsive, and inept. I have been a resident for 2 years and have complained about the lack of guest parking several times with emails and in-person meetings. Promises are made but nothing gets done. The gist of the problem is that residents park in guest spots for WEEKS and while cars get tagged for towing, it doesn't happen so people know that management is not serious and continue to park in the very limited guest spots. We live in this beautiful complex but no one can visit because residents take up the guest spots. My guests have either taken an Uber to visit, I go pick them up, or they park on the street and risk getting parking tickets(2 friends got tickets on separate occasions). Other rules they are lax about is garbage in the hallways from residents who don't use the containers or from residents who leave out their garbage all day. At Encasa, this is a case where the inmates are running the asylum and management has no backbone or commitment to enforcing the rules. Below is an example of a car that was parked for 2 months and I got them to tag the car for towing but the owner removed the tag and didn't move their car. I had them tag the car a second time but still nothing happened. No wonder no one takes management seriously. I certainly don't.

  • Anthropologie

7/14/20

I ordered a large mirror (Aperture) that arrived broken and when I reached out to customer service via email I never got a response so I called them and spoke to Misty. I told her that before I even could take the mirror out of the shrinkwrap I could tell it was broken by the rattling of pieces inside. When I explained the situation that I received a large broken mirror, she never apologized and then suggested that I open up the box completely and take a picture to send to them as proof and told me to dispose of the mirror myself since UPS would not pick up a broken mirror. Now, explain to me how I'm suppose to open up a box of sharp mirror pieces in my home and somehow put it all back in the same box and dispose this myself when UPS wouldn't dare handle it. I should also mention that this box is about 50 lbs and is 48x48 inches which took two people to carry into my home. We agreed I would send a video of me shaking the box demonstrating the broken pieces but disposable of this mirror is still my responsibility. Unbelievable. I love their clothes and their furniture designs have upleveled quite a bit but their customer service is pretty awful. Would not consider buying from them again.

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