Kira S.

First off, the website is always hosting a sale of some kind which is their marketing tactic. Prices are so marked up, $60-$70 for polyester thin fabric. If you use a coupon code, prices will typically drop by 50-60% and even at that price, the items are horribly overpriced. My items arrived smelling horrible (chemically), and the thinness of the fabric was laughable. I not only paid 9.99 for shipping, but also paid 5.00 to process the return shipping as well. Horribly overpriced cheap fabric, do not recommend!

I contacted Brooklinen after purchasing a pillowcase where the filling was starting to come out. As promised, they sent a new pillow to replace my damaged one, and I am extremely happy!

Fantastic customer service and great selection of clothing! I contacted customer service to see if I could change my order's shipping speed and they responded within 20 minutes. I will update my review once I receive my order

I was an avid Sephora shopper and was usually a Rouge member, however within the past 2 years or so, I feel like they have gone downwards. Not only has their shipping slowed down, but they are becoming cheap with their samples, only including 2 now instead of 3 (and I have had many instances where my samples are completely forgotten). May have to start shopping elsewhere

Great Customer Service- had an issue with a damaged item and was quick to rectify the situation. Would recommend

Every time I order from here shipping takes forever. I typically only purchase from them for special occasion dresses and every order I have had has been late (even when I'm paying extra for fast shipping). Not sure what the issue is but it needs to be addressed.