K L.

ALTHOUGH LOGODESIGN.NET HAD SOME DECENT LOGOS TO WORK WITH, THE END PRODUCT WASN'T GREAT AND OF THE LOGO FORMATS I RECEIVED, THE PDF WAS OF AN EARLIER DESIGN WITH DIFFERENT COLORS. THE WORST EXPERIENCE THOUGH WAS IN PURCHASING. I JUST NEEDED THE BASIC PACKAGE. WHEN I TRIED TO PAY WITH PAYPAL MULTIPLE TIMES, IT WOULDN'T PROCESS. (I USE PAYPAL ALL THE TIME FOR ONLINE ORDERS FROM COMPANIES I DON'T KNOW SO THIS WAS ODD AND PAYPAL TOLD ME THE GLITCH WAS NOT ON THEIR END.) AFTER GIVING UP ON PAYPAL, I USED THE CREDIT CARD OPTION AND JUST AFTER SUBMITTING PAYMENT REALIZED THAT THE LOGODESIGN SYSTEM HAD SWITCHED MY ORDER FROM THE BASIC PACKAGE TO THE MOST EXPENSIVE PACKAGE. I IMMEDIATELY CALLED AND TALKED TO THEIR REPRESENTATIVE, THEN ALSO MESSAGED AND EMAILED LOGODESIGN.NET TO ADVISE OF WHAT HAPPENED AND THAT I DID NOT NEED OR WANT THE PREMIUM PACKAGE TO WHICH THEIR SYSTEM HAD SWITCHED MY ORDER. THE CALL WAS WITHIN ONE MINUTE OF SUBMITTING PAYMENT BUT THE PHONE REPRESENTATIVE JUST SAID, ALL ORDERS ARE FINAL. IT'S ON THE WEBSITE. I EXPLAINED THAT THE SYSTEM HAD SWITCHED THE PACKAGE TO NO AVAIL. I IMMEDIATELY EMAILED AND ALSO MESSAGED THROUGH THEIR LIVE CHAT. IT SEEMED THE SAME GUY RESPONDED TO EACH ATTEMPT AND THEY ALL SAID ALL ORDERS ARE FINAL. SO STUCK WITH THE PREMIUM PACKAGE WHICH CLEARLY STATED IT INCLUDED A T-SHRT, I STARTED TRYING TO FIGURE OUT HOW TO GET THE T-SHIRT, HOWEVER, EVEN THOUGH THE SITE SAID TSHIRT WAS INCLUDED, I WAS TOLD THAT IT WAS EXTRA. NOTE: THE WEBSITE NO LONGER ADVERTISES A T-SHIRT AND NOW OFFERS A T-SHIRT DESIGN. I HIGHLY SUGGEST THAT YOU USE ANOTHER COMPANY THAT VALUES HONESTY AND CUSTOMER SERVICE.