klara v.

No customer service at all. They supposedly have 9-5PM customer service monday - Friday. I was on hold for 60 minutes, listening every 10 seconds to an annoying voice say " our custormer service will be with you shortly"! Is this a joke? You have an option to leave a message after selecting one and hearing a tone. Unfortunately there is no tone comming up, so you do not know if anything gets recorded.

I have been using the Biotherm product for over 20 years. Unfortunately it is not sold in the US in any store. Not sure why. So my only option is to order online. One of the products disappeared from the US online site. I was trying to find out what happened. I will be purchasing my products when i go to Europe going forward. Better selection and you do not have to put up with non existent customer service. Another issue, they are shipping via "Pandion Pro". Who is that? I would like to know who is the shipping company.

To save yourself a lot of aggrevation do NOT even try to call customer service. I am convinced no one is there, they hope people just hang up after holding for 60 minutes.

Shame on you Biotherm!

I used to be a consigner, but the new 45% payout, reduced from high 70% over $200, is not worth all the work one has to do as a consigner. (it is like having a full time job to follow up on pricing issues, description of items, condition etc). I am better off donating to a charity shop. With a 45% payout you get nothing.

I just purchased a shirt last week. TRR shipping is ridiculously expensive. Not sure why TRR cannot get a better rate from shippers, unless they get to keep a % of the shipping fees... or they are charging an average fee to everyone, because a light shirt or a pair of heavy shoes cost the same shipping. Not to mention that the shirt was not buttoned, wrinkled came in a garbage bag style bag. In the past i made a return in person to the NYC shop to avoid the exorbitant return shipping fees. TRR thought of another fee if you are returning in person: a "restocking fee"! So shipping and return in person costs me $19.90

It is obvious that TRR wants to add this way to its bottom line. I was told in the store that other companies charge restocking fees. Sorry, but i do not know of any and i do enough shopping online. Usual shipping on other sites is much cheaper or free and free return shipping. TRR is getting more and more disappointing.

Mailed a small package october 13th 2922 from Paris to go to Slovakia. A month later still no delivery. I called the customer service at the beginning of November and I was told, the envelope was sent… TO KOREA! By mistake and that I had to wait 6 more weeks. No word, no package! The tracking is still showing th3 same info it was showing in November.

No package, I want a refund! It is outrageous that they send the envelope to the other end of the globe, no similarity in the country name!

Do not bother using la poste. They are totally incompetent and there is zero response to get the problem resolve.

I have been trying to communicated with SSENSE since Friday. 4 days now. Customer service phone lines are down. Not available. When you e mail customer service you get a response that they will get back to you in 2-4 days, and then you get some nonsense, nothing to do with the original request, totally unrelated to the question your wrote.
PROBLEM:
I want to return an item. I filled out the return info online, but never return by e mail a return shipping label. I have been asking for 4 days now. What i got is some robot telling me that the item was delivered and what i should do if i did not get it...this was never an issue! What is going on?
Ssense, wake up and get some humans to handle complaints! If i miss the return deadline, i will file a complaint with the credit card company to get a refund. Once you send me the return label you will get the jacket. It is outrageous, that it is impossible to speak to anyone! They simply shut down the toll free 877 number. The local number is constantly busy. Why did i not get the usual return shipping label by e mail?
The shipping time is now 10 days! Is this a joke? All other shores like Mytheresa, matchfashion, Net a porter etc are shipping next day! There is no explanation for this horrible service or lack of service.
Get your act together finally. Enough of excuses!

FedEx from delivery to online customer service is the worse shipper ever!

I was supposed to receive a package from chewy yesterday. Stayed home to accept it. 11:46am I receive a text message "package delivered". Interesting, because the only way to deliver it would be for me to buzz in the delivery person into the building, I Ran down 4 flights, perhaps it was left in the street. No, it was not. Called the shipper and FedEx. The picture on my FedEx account showed a completely different lobby, not mine. FedEx left my package in the wrong building, somewhere in New York City. I opened a lost package case with FedEx. I was told that the driver could not go to retrieve the package right away because, different stories, he already went home, he was delivering other packages, make your pick…Later in the afternoon I got a call from FedEx to find out, unreal, what color was my building and how many floors were there? FedEx loves to waste peoples time apparently.

This morning I called customer service to find out where was my package. I asked for a supervisor. 4 times I was switched to a "tracing unit", they refused to switch me 4 times to a supervisor. No idea where they left my package. It takes 24-48 hours to have an update.

FedEx offers NO delivery window. Tracking only says "out for delivery, will be delivered by 8pm". So you can sit at home all day long, then FedEx delivers your package to the wrong address…
The replacement package the shipper claims was picked up by FedEx, something not showing on FedEx site. It shows "label created".

This is not the first time this happened. Not a long time ago Fedex claimed they could not deliver because "no one was available", while I was at home all day long, fedex claimed "delivered package", then dropped it off 1 hour later…

I put a large hand written note addressed to FedEx to buzz my apartment, so they do not use the wrong buzzer. Of course dies not work whe they go to the wrong building…

Horrible company, horrible customer service and incompetent delivery people. I would like an explanation How can they deliver the package to the wrong address? Can they read? Site jabber should have ZERO stars for companies Like fedex. Absolutely dreadful.

Companies such as FedEx should financially compensate customers whose package is lost for all the time and aggravation customers had to spend dealing with their incompetent customer service. In my case hours! $100 per lost package. Perhaps then they would lose fewer packages. Why should the customer be penalized and not the company that caused the problem?

Ps. Fedex just called me to see IF THE PACKAGE WAS STILL MISSING? Should they net be the ones to know about this? They are asking me? Unreal!

I purchased 2 pairs of sneakers on Saturday, estimated delivery August 18, arrived August 15. Sorry, but not happy, Because I am not at home and fedex was not able to deliver.
There was another package from Adidas scheduled to be delivered on Saturday. They do not give you a window, it is from 8AM to 8PM. I wanted to pick it up at a fedex location, but was told by Fedex, that the shipper adidas put a restriction on the package for rerouting. Saturday I called Adidas and was told not true.
Today I called Fedex and was again told there was a rerouting restriction on the package. I called Adidas and held for 45 minutes, no customer sevice picked up. Out of desperation went to chat, something I dislike, but, surprise, surprise, the chat was busy too. I received a message to message later.

Adidas, please get more customer service help. No way to get through to a human for 45 minutes is very annoying. To hold for 45 minutes, with no response is unacceptable.

On Saturday, after a 20 minute or so hold a recording came on and I was disconnected. Adidas, please get your act together to match the quality of customer service to the quality of your footwear.

I have been a customer of 20 years. I made a purchase on 2/5/2022. The order went through, received an e mail confirmation. A short while later I received an e mail from PayPal about a refund for a canceled order. I looked at yoox, cancelled order. Later I saw the last item I purchase was still available, so why was the order cancelled?
I called a couple of days later and was told by a supervisor P. That they do not know why the order was cancelled, yoox is looking into it. He said I should not make a purchase because it was going to get cancelled again until they figure out what the problem was.
Fast forward 4 days later I called again. I think a pentagon is not as secretive as yoox. When I asked if other people had the same problem I was told by A. That she could not give me any personal information.? I did not want to know the names and addresses of the people only a general question if there were other people having the same problem. One of the reviewers on this site is complaining about the very same problem.
She confirmed the issue was escalated to the headquarters that was closed for the week end. I have to wait until Monday to aggravate myself further,
How long will this take? How many phone calls will it take?
By the way, no e mail from yoox about being aware of the issue, working on it, sorry for your inconvenience, can we help if you want to make a purchase? I was told by each supervisor, that I could not make a purchase until they figure out what the problem was.

Yoox you get zero points for customer service. You never reached out to me, I had to call 3 times to see if anything got done. Pathetic!

I just walked into the Jenny Kayne store in NYC on Madison Avenue and 82nd street, one block from where I live. This is a small boutique, there was no customer in the store the entire time I was there. 3 sales people in the back of the store behind the counter paid no attention. No hello, no can we help you… I looked at all the displayed cloths, the sales people totally ignored me. No one came over, no one said anything when I left… as if I was invisible.

I think no comment is necessary. The facts speak for themselves. Perhaps someone should train them what a sales person is expected to do…

I ordered 6 translucent storage boxes on January 2. First came the small ones, one month later the 2 large ones. One of them was broken. Had to be broken when put in the shipping box, because the broken off piece was never found in the shipping box. The container store sent me a replacement.

Yesterday 5 weeks later I finally received the 2 medium size boxes. One of them is broken again. I called, the wait is never ending, yesterday I waited 45 minutes. I opted for a call back option. Explained to the customer service rep. She informed that they do not have the box to replace the damaged one and they CANNOT send it at the end of February when they get the boxes. I do not want a refund, after 5 weeks I want the box. Their system does NOT allow to send me a replacement in 3 weeks.is this a joke?
I guess I should place a new order and wait until July, then if it is damaged place another order. This is lunacy! I was supposed to receive a call back from a supervisor within 2 hours. 4 hours later still waiting.
Do not waste your time placing an order. You cannot get though to anyone and if you do after 45 minutes they give you a lunatic excuse why after 5 weeks you cannot have a broken container box replaced.

I have ordered food and toys from chewy many times, Very happy each time, you get your deliver in 2 days. That's why I was very disappointed when for the first time I ordered medication from chewy.
I live in manhattan but my vet is in Brooklyn. A 30-45 Minute One way cab ride depending on traffic. The vet had the medication but I decided to order from chewy, thinking quick delivery as always, No travel time. Unfortunately anything but, a huge disappointment.
Tuesday late afternoon I ordered the medication online that had to be approved by my VET. Next day my vet approved it by 9AM. I looked online and chewy was showing preparing for shipment. Ok, I was thinking going out latest next day morning, Thursday, I called and they said, no pharmacy is not the same speed as food and toys, medication. Shipping Friday, I would receive it 3-5 business days later.
Not acceptable, in my opinion medication is more important than food. I can get food anywhere, not medication. In the end I cancelled the order and took a cab to pick up the medication from my Vet. Wasted 2 days, Cab $98 Round trip, waisted 90 minutes in the cab.
I would give 0 stars for this last order, giving 3 taking into consideration previous food orders.

I have been going to this store ever since it opened since I have lived in this neighborhood for almost 30 years. Expensive, so you would think everything goes smoothly. It does not. You would think they are in the business of selling things, but based on my experience anything but.
The employees are very helpful, but it appears helpless as far as having certain products in inventory.
Most recent problem ongoing for a few months white mustache yogurt.
As of today not in store since about 10 days. It sells so well that I had to be on a wait list to buy it, because it sold out very fast. Almost never in inventory. I have been trying to find out if they discontinued ordering this oroduct, no information. The store does not know, the customer service a total waste of time, all I am hearing they are changing, rebranding, sending me back to the store.
I went through the same experience with biali, not available in the store for over a year now, even though I had to call when the store opened so I could buy some before it sold out, pain au chocolate the good one discontinued, later selling tiny, burned priduct, currently not aware what they have. Honestly you lose your appetite, literaly.

All the products mentioned were selling out immediately, I had to make a special effort to get them. I thought dean and DeLuca was in the business to sell merchandise customers wanted to buy. I appears I was wrong.

Today down pretty much most of the day. The online system is worst that usually and it is very bad in general. I logged in did about 3 transfers, error message system down. I tried to log in later, system down. Just now I made a payment, suddenly system down. Customer service line is busy, no response. I tries to send a message, of course you cannot, the system is down. Now the credit card information is not available... cannot make a payment, cannot see the balance... thank you Citibank for nothing!
Citibank has the worst technology ever!

Yesterday I received an e mail reply from VC. It says: "at the time, the seller has indicated in the comments that she has not been able to ship using DHL, because THE CARRIER SERVICE WAS NOT AVAILABLE WHEN SHE WAS, she could not switch to drop off, based on VC policy..."

- is this a joke? So according to VC and the seller it is OK not to deliver the item I paid for, almost $500, because in 30 days the seller could not find a day convenient for her to have the item picked up by DHL. On what planet is this a good excuse or explanation?

It appears to be an acceptable excuse for the seller and VC. Not sure how this person became a seller, because she is clueless. A seller is responsible to deliver the item sold and NOT put the buyer, who has nothing to do with the shipping dispute, in the middle of it. I would think every person with common sense would know this, but it looks like not. This seller is clueless about seller reputation and responsibility.

- the seller relisted the same item in August of 2017. Honestly, I have my doubts this necklace exists. The entire story regarding my purchase is just too far fatched...
Yesterday I wrote a comment on the VC necklace listing to alert other potential buyers to this sellers history. I only wrote what happened and the feedback I received from VC. I just checked, VC removed the comment. As stated before, VC does not care about the buyers at all. Otherwise why would they remove the comment?

- I have bought and sold on Ebay where all sellers are accountable. If a seller does not deliver the sold merchandize they will be eventually suspended and the buyer comments positive and negative are displayed on the seller's account. There is no accountability for the VC sellers. They have 30 days to deliver the item to VC, I think it is excessive but that means all items should always be delivered for inspection, no excuse not to.

The December purchase was my first purchase on VC and the last one. I will not purchase anything from this site and I would discouraged others to do so, until VC takes a different position to the buyers. Apparently the seller will not get the "trusted seller badge". How is this compensating me for the time spent sending e mails, making phone calls, trying to find out why the necklace was not being sent and the funds $500 in limbo for 30 days? It does not.