kristinw183

Kristin W.

Maryland, United States

Contributor Level

Total Points
260

2 Reviews by Kristin

10/28/21
Verified purchase

So yeah, this company employs horrible human beings. One of their realtors, Kristy McKee, runs a scam on Airbnb where she rents out what she calls "guest suites" but are actually crappy, unsafe apartments in a house that has been chopped up so many ways it is virtually unrecognizable. If you go to her profile on Airbnb and look at her listings, she has the same junky property listed several different ways, but really what she claims in the listing is a mix of misleading facts and outright lies. She then refuses to acknowledge any issues, even obvious security and soundproofing ones, which being a realtor you would think she would have some grasp of those concepts. Then, if you complain, she outright lies and denies everything to the Airbnb staff and refuses to take any responsibility saying "nobody has ever complained before." This is also a lie in that if you read reviews of her property, other people have called her out on the inaccuracies of her listings. I suggest that a decent realtor should (a) have some semblance of knowledge about security and soundproofing issues in order to be effective, and (b) be at least somewhat trustworthy and not have a side hustle where she is basically a slum lord. Shop elsewhere for your realtor, Kristy is just not who you should trust with your business.

Tip for consumers:
Literally don't trust Kristy McKee. She has no issues twisting the truth or ghosting people when it suits her purposes. Also, get a realtor who has a singular clue about security and soundproofing, while NOT being a slum lord in their spare time.

17.8K Views
10/26/21
Verified purchase

I think if you are paying a company a service fee for a booking, a reasonable expectation is to expect some timely assistance when things don't go as planned. With Airbnb, that simply isn't true. Not only are they slow to help you, but when you contact them you get a different person every time who doesn't even bother to read notes about your previous calls. It took them 2+ weeks to get back to me about an issue I had and it wasn't resolved in my favor in any way. What exactly are you paying that fee for? I will not be using them again. I'll book through a local company or directly through a host because if I have an issue, although I'm on my own to resolve it, at least I'm not paying money for zero assistance. The scammer, ironically is a real estate agent and denied knowing nothing about the serious security and soundproofing issues at her property. So, avoid at all costs all listings by Kristy McKee at 1104 Harpeth Ridge Drive, Franklin, TN 37069. It's basically an old, unrenovated house with badly designed, unlockable, apartments (that she calls guest suites) and she manages them like a slum lord with a side hustle. Her listings are inaccurate and I've rented much nicer single family homes for half as much in more desirable locations than Tennessee. She uses the same profile picture for all her scams, so I've attached it here so folks can be sure to avoid her listings even if she changes her account/name at some point in the future.

Tip for consumers:
Literally, don't use this site. Just use another company or book directly through booking.com or a similar site. If you have an issue, not only will you not receive assistance in a timely manner, it will be frustrating and futile to try to make things right.

Products used:
Short term rental

Service
Value
Quality

Kristin hasn’t received any votes.

Kristin hasn’t received any thanks yous.

Kristin doesn’t have any fans yet.

Kristin isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

celestea71
7/2/22

I am taking that after our experience in Dallas Texas this company is a scam. They have allowed...

sg553
S G. reviewed Airbnb
6/29/22

Customer service is absolute disgrace! I would not even give one star. No matter how seriously...