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Krysta T.

Contributor Level

Total Points
89

1 Review by Krysta

  • Love Culture

8/9/18

Terrible Company! Do not order from them!
Ordered a dress online for my bridal shower, paid to have it expedited. Paid nearly $50 for one dress. Got the dress delivered, opened the package and knew right away that the dress would be too small and also was just not what i was going for, the colors were different than online (which is to be expected). NEVER EVEN TRIED IT ON! I used the shipping label available to me, shipped package back within 3 days, and then i got an email saying that they will not be refunding me my money and that i needed to provide a shipping label for them to return the dress to me...
Umm what?!?! I contacted them asking why my refund couldn't be processed and they said that the dress had stains on the inside and that they can only accept a return if its in resale condition and that this dress was trash. I completely understand that items need to be in good, resale condition when returned, and if i had actually created the stains i wouldn't have any issues because it would have been my fault, but since i never even tried on the dress, i am extremely upset that the company refuses to rectify the situation in some way. I emailed them and told them that i never even tried the dress on, the tags were still attached, i mailed back in original packaging and receipt... the extremely rude woman, who acted like she was trying to be a "hero" said she would forward things to "upper management." Well, upper management didnt do anything. They said the exact same thing. I complained saying that the company wouldn't even send me pictures of these so called "stains." After a lot of arguing they agreed to give me store credit...
Really? You think i will be doing business with your company ever again?!?!?! Yeah right! That has got to be a joke!
Keep my money, you clearly need it more than i do, enjoy being scam artists

Krysta Has Earned 9 Votes

Krysta T.'s review of Love Culture earned 9 Very Helpful votes

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