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The way how Grove tricks customers in subscription speaks of unethical business practices. When you create an account they mention that you will never run out of stuff with a subscription model. You would assume that you can choose to subscribe or place a regular order. But it's not the case, once you place an order, you have signed up for a subscription. And it is never mentioned during the check out process.
This lack of transparency seems intentional. I find it very unethical and I can't trust a company like that.
As a person who worked on a subscription service for one of the nation-wide retailers, I'm sad to see those bad business practices.
I think one day they will be sued for that. Would be similar to a law suit against Audible.
Tip for consumers:
If you signed make sure you check your order every month and cancel items you don't need.
Kte S.'s review of Grove earned 18 Very Helpful votes
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Hi there, thank you for reaching out to Grove. Grove is a flexible monthly shipment service. Sorry if this was not more clear during your order experience. The default schedule is every month, but the delivery frequency is totally flexible and up to you. We do offer regular one-off ordering options too! We send reminder texts and emails giving you the option to edit or cancel your order before it is set to ship. If you need help managing your account, please reach out to community@grove.co and we'd be glad to further assist you!