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I ordered a carbon fiber demon hood for my challenger. Website says in bright green "in stock, ships in 5 days" when in fact they are not in stock. They push the blame onto Anderson composites which apparently is "understaffed" and new staff are "Damaging orders". Took a week just to process my transaction, had to call and follow up for that so it would actually be "processed". Then I waited and waited with no follow up besides automated messages saying it's not shipping until late May now. One of their employees helped me get to the "owners" voicemail with no call back. Owner emailed me which I have no idea who I'm talking to because there is no signature or introduction. Gave me the run around. Owner tells me to call for updates. So I do and I got Laura who is their employee for tracking and she was extremely rude to me. Now they're saying 6-8 weeks for shipping for an "in stock" item. I cancelled my order real easy. Terrible customer service, terrible communication, terrible etiquette and plainly false advertisement. Steer clear of them, order from Anderson themselves, cuts out the middle man pointing fingers at each other.
Tip for consumers:
Just don’t even bother with these guys.
Products used:
None, cancelled my order
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Deducted 25% from my refund for defective items! Why? Terrible customer service! The worst...
I ordered parts $237 and received my order confirmation. Since then there has been no further...
Sorry you could not wait on this order, everything i said was the truth. AC/SEBON gets these parts from CHINA and also we were told that they do not have enough workers to ship products out and so the lead time FOR INSTOCK ITEMS is now 3-6 weeks from ANDERSON COMPOSITES. I said you could call them yourself to verify this is true, we have nothing to hide. Our site says VENDORS TYPICALLY TAKE 5 DAYS. That includes ALL vendors, however since I am now being told from customer service reps that they are not 3-6 weeks we have updated that information on the site. I know you are blaming us but this is the world we live in now with shortages and lack of workers. Also you will find this is exact information from every other vendor who sells Anderson Composites products. The fact that you canceled your order will only mean you have to go back to end of the line for your part and now you will wait even longer. We have been in business for more then 21 years and its not from lying to people. Good Luck!