Honestly just the worse I've ever dealt with, if you manage to get through to someone, congrats! But know they won't reply any further after that. I find the best way to get their attention is to leave bad reviews or file a complaint, otherwise they simply don't care. Of what they sell, many other companies also sell, and they don't do it any cheaper than anywhere else so honestly shop elsewhere. You'll get much more communication and respect. Avoid this terrible company.