Lacee C.

I ordered a specific mirrored chest and received the wrong item. It took several long phone calls on hold and back and forth emails before hayneedle realized the wrong chest was sent. It weighed over 250 lbs arrived a week before we were told it would be here and was dumped in our home entryway.It occupied a lot of space in our entryway for over 3 weeks with no sense of urgency to be picked up. We were told it would be picked up multiple different days which didn't happen. I had to make more phone calls directly to the shipping company to get a scheduled pick up. I will NEvER do business with hayneedle again. They don't care about their customers and make little effort to make things right. So unprofessional.