Ordered a pair of New Balance 547's and two pairs of socks (which were BOGO) last week before checking the reviews online of the site; my mistake that I now recognize. I was obviously very skeptical and worried that I just wasted $100 after seeing the difficulties people have previously had with the customer service. Since I ordered on a Saturday, it wasn't until Monday when I received the tracking number on my package. I then received my package on Friday, as expected, happy with what I had received. Thank you Shoe Palace! And for potential buyers reading this review, please don't let the other reviews deter you, I hope you have as good of an experience that I had.