Thumbnail of user lanef

Lane F.

6
Level 6 Contributor
NYC area

Contributor Level

Total Points
13,505

About Me

I shop too much!!

How I Can Help

I use to be a manager for a specialty clothing store and I have worked in the top department stores for years , and I teach customer service at the college level.

Interests

Shopping, reading, research, community development

121 Reviews by Lane

  • Moda Operandi

5/24/23

I do not use the site to order from I shop the site, although, I know people who shop there and swear by it. Moda has the best of the best and the latest fashion items. This site has everything you need and gives fantastic information, the edits are so good. Any fashionable fashionista can get a great education on this site. Yes, you can order and they have an 800 number. You need to be in love with what you purchase because they are pricey, but most items ship from the USA. They have top designs on sale, but not at rock bottom prices.

Tip for consumers:
They have the best designers and a great selection. Price adjustment are only 7 days from receiving the item and they dont price match to the competition.

Products used:
I use the site for information and to window shop. I would only purchase a one of a kind item that can not be gotten elsewhere and price did not matter.

Value
Shipping
Returns
Quality
  • Jonathan Adler

5/15/23

I went to the Rutherford store and fell for the "daybed"- which led to me filling my entire living room with JA furniture and art. After I paid for everything I then found out my representative was gone (they lose people like fruit flies) and had to deal with others. He was very knowledgeable about the JA line and we could talk and plan the room together. He disappeared without warning and the remaining (non) Customer service and making things right is not any JA employees concern, and it is solely the fault of Adler and his hierarchy. I had to call and write for months to get my chairs ordered properly, and the NYC manager had to help me because only she had that hands on understanding of the products. My main issue is I had just got the chairs and they went on sale soon after, but they would not provide a price adjustment. They ignored my calls and emails, and after I pursued them even hard I was told my order was archived. The store was powerless to help. What? Other customers had similar problems and broken items and it took them nearly a year to get through. I went to the NYC home office and the issue is none of the hierarchy comes to work. They dont answer the phones and when they do they Claim "its not their job", and will not tell you who's job it is. There is no one in charge and nobody you can access is willing to make decisions. I am filing several complaints with both NJ and NY state attorneys.

Tip for consumers:
Be ready to have a fight with JA to get your order or obtain any level of customer service. They act like they dont want to make a sale and they dont care how many people complain about them.

Products used:
I kept everything I ordered, but I will not shop with them again unless it is something I cant live without and they are the only place on earth I can get it.

Service
Value
Shipping
Returns
Quality
UGG
  • UGG

3/20/22
Verified purchase

Got the Tschabalala Self collaboration recently and the ugg x feng chen wang sandal the last year. I will say that Decker needs to up its manufacturing game or quality control. My Self boots were fine as where the tabouret collaboration boots, but the wang sandal booties where twisted on their base and had to be exchanged. I would want more details about the products and video of them in use. Lately client videos and pictures are not loading to the site so review do not have that level of input due to site failures. The free shipping is the best and the way the collaboration boxes are archive quality.

Tip for consumers:
Join the purchase program

Products used:
Boots

Service
Value
Shipping
Returns
Quality
  • Ziamond

2/27/22

Why is there not negative 5 stars available for Ziamond? I purchased a pair of earrings and when I cleaned them the butterfly backs disintegrated before my eyes, and as time went on the cubics started to look cloudy and cheap. They have a policy that makes everything special order- which these things) earrings where just plain studs (what is special about studs?) I guess the special is they fell apart and turned cloudy. Now I see that Ziamond has tripled/ quadrupled their prices for garbage. The quality of cubic zirconia can also be measured by a separate system with six categories. The six categories used to describe the quality of cubic zirconia are: AAAAA (the highest quality), AAAA, AAA, AA, A and AB (the lowest quality). The highest quality stones are hard and clear, while the lowest quality stones are cloudy and soft. Ziamond does not rate their stones anywhere on their site. This is slick and all they say is "Providing you the highest quality jewelry featuring the finest lab created diamond alternatives". What does that mean? Nothing it means nothing and you can quantify highest quality with their vague language. Avoid Ziamond and just go to your jeweler or mall franchise and get AAAAA cubic in writing. Don't believe me ask Ziamond to put into writing that their stones meet or exceed AAAAA rated cubic stones. Don't worry they will never write that on their letterhead. Purchased on sale and it was still too much.

Tip for consumers:
Do not buy anything from Ziamond they over charge for everything. Shop at Jared or Zales

Products used:
Kept the earrings they would not allow return.

Service
Value
Shipping
Returns
Quality
  • Michael Kors

12/4/21
Verified purchase

I see bad customer service reviews about the Kors site and it is not the employees online or in retail stores fault, it is the crappy kors greedy policies that are all about revenue and nothing for customer service. Kors does not have any real customer service so employees have very limited leeway to facilitate the consumer. The employees are just following orders, it is the kors policies that are anti consumer. They dont do price adjustments, and returns are crazy with several hoops to jump through. Lost shipments, exchanges all have issues. Defective merchandise can be your problem, and replacements are not guaranteed. The Kors stores can not help you as they are mired in the anti-consumer polices. I will no longer purchase Kors items no matter how low the price adjustment, and no matter the kors retailer. I would have given a negative 5 stars but that was not possible on this site.

Tip for consumers:
Return policy is jacked so you have to be very fast. Try on immediately and try to return the same day you get the item that you want to return.

Products used:
Sneakers

  • Zadig et Voltaire

7/4/21

Placed three separate orders and each of the orders was canceled within a few hours. They don't know what they have on hand, and don't have real time inventory analytics. They do not have a customer services number that you can call, and they do not respond to emails with an actual response- just an automated we got your letter. Do not waste your time with Zadig&V online ever. I was lucky they canceled- I was able to order from my local store and got my order less than 24hrs later. Also, Bloomingdales has a ZV in their store so you know what you are actually getting. The key word being getting what you order. Stay away from the online store- which has negative reviews on the BBB site.

Tip for consumers:
Don’t ever use this site it is a waste of time. Call the store and have them ship you want you want!!

Products used:
The online store cancels your orders within a few hours of being made- so there is not shipping. Nothing will ever arrive, so stick to the stores they are the best bet. It you order from the store the items are good quality and come in a timely fashion.

Service
Value
Shipping
Returns
Quality
  • Zadig-et-voltaire

7/4/21

Placed three separate orders and each of the orders was canceled within a few hours. They don't know what they have on hand, and don't have real time inventory analytics. They do not have a customer services number that you can call, and they do not respond to emails with an actual response- just an automated we got your letter. Do not waste your time with Zadig&V online ever. I was lucky they canceled- I was able to order from my local store and got my order less than 24hrs later. Also, Bloomingdales has a ZV in their store so you know what you are actually getting. The key word being getting what you order. Stay away from the online store- which has negative reviews on the BBB site.

Tip for consumers:
They don’t have a phone for you to call, they dont answer their email, and they are not the same as the brick and mortar stores. The store can not help with online orders, they are separate entities.

  • NastyGal

7/11/20

Nasty Gal was my discount party girl clothing spot since 2014. I purchased Jeffery Campbell shoes 70% off and other quasi designer pieces when Nasty had sales. I had not received sale emails from Nasty for over 1 year and a half, suddenly in 2019 new emails. I went to the site and could not believe the extremely low prices. I looked at the shoes and the quality of the clothing and something did not track- it was not the same types of products or quality. Well the original iNasty Gal has gone out of business and this is a British company that has taken over- hence the product change. Went to Utube and saw flossie's haul and notice everything looked tailored for a 0 to 2. Not possible, so influencers get better stuff to show. I am sure little people will find something to work -while 4+ really need to rethink the site and why the clothes are always on permanent sale. The old site had a mix of high low prices with high going sale, now it is all low and throw away clothing in UK sizes. It is a no for me! Yes, they have plus sizes, but those looked bad too- see through in many cases.

  • SINGER22

5/20/20
• Updated review

I give two additional stars for the Singer22 rep that replied to my post. I still have an issue with the TOS, but I will suggest if you shop with Singer22 make sure you are 100% sure of the item you are buying. The fit, the wear, the size before shopping so you will not have to return. I did not return my bag and I still use it and receive compliments from everyone that sees it.

One Star for Style
9/21/19
• Previous review

I used to shop Singer and they have been writing to me to return ever since. My first experience was great, and the item was exactly as pictured (but I had seen it in person). They have changed their terms of service (TOS) and it is a win win for them. I can no longer shop with singer22. If I order a defective item I don't want to be stuck with a credit at singer22.

Thumbnail of user larab7
Eden S. – SINGER22 Rep

Hi there,
Rep for Singer22 here, I'm sorry for your experience and i'd like to further help. Could you provide me with your order number for the experience you had mentioned above? Our return policy is store credit or exchange only however receiving a defective product is a different story- We always offer refunds on defective merchandise received. Please feel free to contact me on this further by emailing me at eden.singer@singer22.com

  • Kipling

9/22/19

I purchased a Kipling from an NYC luggage shop (2004) it is a crossbody/backpack and I still use it and put it in the washer when it needs to be cleaned. I have been ordering Kipling fanny packs and convertibles from the site without issue. They sent the bags to me within a few hours of ordering (2018). I did not deal with consumer service and I live near a Kipling store if anything goes wrong. I hope they keep up the quality of their products- they are part of VF which owns Jansport. I have not had quality issues but saw a review that had issues with the velcro. I like to avoid velcro and magnetic closures. The 90's Kipling was a heavier fabric and they are still around for sale and look almost new. I don't like the new website- my account information is wiped out, and you can't see the company information- I took off a star,

  • Poshmark

9/22/19

I got a genuine Dior Columbus avenue belt off of the posh mark site. The belt had been stored for years in the clothing drawer of the woman who sold the $300 belt for $25 dollars to me. When I received it was badly scuffed on the metal and body look a bit ashy from being thrown around the draw. This did not show in the pictures, but it was the real belt and I use it with my Columbus pouches that attach perfectly. I should have asked for more pictures. Heard you can get ripped off selling. Was going to sell my unused YSL and Baby Phat boots, but not sure after these reviews. I was lucky the belt was still worth the 25 dollars. My seller was fair in pricing that low.

Tip for consumers:
Ask for more pictures and pictures that zoom. There was no zoom and that is why I did not see the ashy look or scratches on the belt buckle.

Products used:
I used the belt sold to me. Pouches were mine.

Service
Value
Shipping
Quality
  • Puma

9/22/19

us.puma.com is the correct new address and the review I did for puma is no longer accurate. It appears that the old site might have been hacked and sold fake puma or puma did an overhaul. I got my order fast and customer service made quick refunds for an issue. I have been shopping with puma since 2017 and my only issue is prices are all over the place and differ from outlets and the stores. You just have to shop hard and call around to all the puma sites to get the best price. Returns only no exchanges so you have to make a new order. Love the collaborations. Care must be taken when ordering shoes with color or dark linings as they can leech onto socks.

  • SeatBeltBags

9/22/19

I have several belt bags and totes from Harveys and only had one problem with a clasp that they quickly repaired. They had change vendors for their clasp - that vendor was no good and the clasp where defective. Harveys quickly found a better clasp maker and repair my strap's clasp in no time. This is why I return to Harveys time again- I hope they remain this good.

  • NetAPorter

9/22/19

They have hard to find styles and are great about getting the product to you in a timely manner. I have never had to return anything to them so I don't know about that process. I love that I can order from the lookbook that I created on the site. The Reason Why I took away a star is the New terms of service (TOS). 7 days to get a price adjustment is not enough time! Change is not always good for the customer. READ the TOS FIRST, and then decide to buy or wait for the sale!

  • Converse

9/22/19

I was lucky and got my glitter limited edition sneaker in my size and on sale! I missed out on another pair that I wanted- you have to move fast on popular sizes like unisex 5. The customer service was well versed and my coupon worked perfectly. Only place the coupon on the site when you are ready for the final sale process. If you put the coupon down to the site and do not complete the sale you can lose the coupon.

  • Shinola

9/22/19

I have two great Shinola watches- which I purchased very early in their life cycle (one 2014 and the other 2017) when they had a lifetime guarantee. This is why I was willing to pay over $600 dollars for a quartz movement. I took away a star because they changed their warranty policy. Now the lifetime warranty has disappeared from the website and the wording has completely disappeared- that is not cool and cost them a star. What is going on over there Shinola? My watches still look great and people ask me about them all the time. Great interview watch. Customer service used to be highly responsive and somewhat knowledgeable. They used to be five-plus stars! I support American companies and will continue to support Shinola- but they have to sure up policy in favor of the customer!

  • Mercari

8/20/19

I tried Mercari for the first time when I saw an item that was new that I had been looking for. The seller was quick to answer my questions and post new pictures so I knew the item was real and new. The price was fair and I got the item in a timely manner- they mailed the next day. I was very lucky, and I got what I wanted. The site uses the USPS- which is bad- that alone will keep me from shopping there. The seller was great, but Mercari would not give me the 10% off as advertised because they want you to use the app that does not work. I want my 10% and mercari won't give it to me, so I will not be returning to the site. Secondly, unlike poshmark and ebay, there is no zoom feature. That is the easiest feature to have- mercari does not have it because they dont want you to examine the products close up. I can see how a sale can go really wrong on this site. You would need to know the seller to be sure of what you are getting. Buyers could get over on a seller as well- as I have seen via these complaints.

Tip for consumers:
You must speak with the seller via the site. Ask for different pictures to be posted. The seller should respond right away and post replies and new pictures. If they don't do not buy from them.

Products used:
Sneakers- brand new with box and accessories.

Service
Value
Shipping
Quality
  • ShopBAZAAR.com

10/15/18

I love this site and have ordered an item that I could not get anywhere else. The item arrived as it should have, but it went on sale a short time later and Bazaar was so sad too bad- we don't make adjustments. They would not take a return after 14 days. So you need to know exactly what you want. If you want to return you need to be ready to return it the day you get it, and be willing to pay full price with no exchanges. Other than that its great Fashions!

  • Macy's

10/10/18

You have to shop for real at Macy's and you will get a great sale. Loyalty pays off with Macy's if you know their merchandise you can get a good deal even in gold. They will make adjustments, and they often have trending items on sale. I just hope they keep their doors open and stop downgrading their sales merchandise CEO Jeff Gennette!
More high-end designers mixed with mid-level products is what is needed.

  • Container Store

10/7/18

I have a house of metro and interometro units carts and wardrobes. Fantastic customer service in the stores and equally online. My only complaint is shipping packing./packaging The items are often heavy and need more padded packaging on shelf corners (recyclable). My shelf carts are strong and have served me for years. My tv cart held my old big tube Tv 175lbs no issues, and now My new 50 inch flat (45lbs) is perfect on the cart and looks just as good.

Lane Has Earned 355 Votes

Lane F.'s review of Christian Louboutin US earned 6 Very Helpful votes

Lane F.'s review of The Addison Collection earned 6 Very Helpful votes

Lane F.'s review of HauteLook earned a Very Helpful vote

Lane F.'s review of UGG earned a Very Helpful vote

Lane F.'s review of SeatBeltBags earned a Very Helpful vote

Lane F.'s review of Macy's earned a Very Helpful vote

Lane F.'s review of Container Store earned 3 Very Helpful votes

Lane F.'s review of AKIRA earned 2 Very Helpful votes

Lane F.'s review of SSENSE earned 8 Very Helpful votes

Lane F.'s review of Banana Republic earned a Very Helpful vote

Lane F.'s review of Gap earned a Very Helpful vote

Lane F.'s review of Beats earned 2 Very Helpful votes

Lane F.'s review of Kate Spade earned 6 Very Helpful votes

Lane F.'s review of REVOLVE earned 20 Very Helpful votes

Lane F.'s review of Alexander Wang earned 3 Very Helpful votes

Lane F.'s review of The Ladders earned 2 Very Helpful votes

Lane F.'s review of Puma earned a Very Helpful vote

Lane F.'s review of RueLaLa earned 5 Very Helpful votes

Lane F.'s review of Moda Operandi earned 7 Very Helpful votes

Lane F.'s review of Design Toscano earned 13 Very Helpful votes

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