Larry C.

"The definition of a NIGHTMARE! "

Please read before considering General RV.

We purchased a 2021 Fleetwood Discovery in Sept. Of 2020. We did a walk thru, several concerns and we were told all items would be repaired or replaced at our first service. Our biggest concern was a crushed tile in front of the refrigerator "Oh, no problem, we will replace that at the first service, you have extra tiles in your storage area. Other parts on order. Take your motor home and have fun. First service comes we are then told we need to take the motor home back to the factory in Indiana to get the tile repaired. Yes, back to the factory. We were also told the other replacement parts that were ordered at delivery were not ordered and we would have to come back 4 days in service nothing done. We return again and only got one item repaired, a missing blind. All other items still not completed. Third visit, 5 days, nothing, nothing done again.
We called the Operation Manager (Trae), no return call, we called the body shop manager, no return call, we called the General RV corporate headquarters 3 times and finally a promise on the third call that someone from the Dover store will call within 48 hours. 72 hour plus and no call. Another call, now the 4th to Corporate and we do, 3 days later, get a call from the Drew service manager at the Tampa Store.
He did apologize for the poor service, poor communication and explained that his service writers were under pressure and that was the reason they made up the untrue stories we were told. The additional expenses we have, motels, food, RV park reservations, etc, since we are fulltime, were to be expected according to him. His only resolution was for US to call the Rev Group and see who they would recommend to go to get our issues resolved as he did not have the confidence that they would make the repairs. Yes, take it elsewhere... In other words the only reason for the call was to get rid of us!
This is a short version in hopes others will read this and avoid General RV at all costs!
The entire story would take pages and is truly unbelievable.
Monique M.

We ordered a washer, dryer, refrigerator, range, dishwasher, microwave, range hood vent plus all the add on items they charge you for. That was Nov 10th. Delivery Nov 20th oh no we have to change that to Dec 5th from 7am to 12p that day. That was then changed to Dec 11th same time. We do not live at the house so we show up at 7am. Approximately 8am we get a cancellation call. SAME DAY as delivery. Re-scheduled Dec 13th, call back, oh no has to be the 15th Dec. Believe it or not another call changing the delivery to Jan 13th, today, 7a till noon time. We arrive at the home at 7am and yes at 7:20 we get the call that they have to reschedule. Lady on the phone was of no help, I have now called the Canton Ga store where the online order went to. Unable to reach anybody and I mean anybody. I call the corporate number listed, *******298 absolutely no help no call back /I call the another listed HELP number *******457 no answer, yes leave message. I call to try and reach the President Mike Mohan, I'm told he has no line and no secretary. More numbers *******301 TJ will call me back. NO CALL BACK!... Corporate help number again try *******000 again a phone run around Try *******870 again they will call me back. NO CALL BACK This is absolutely unbelievable. Everyone is shielded from calls or don't call you back. This is our 4th house with appliance packages from best buy, NEVER AGAIN. BEST "NOT" BUY I am tryin