I signed up for gofundme.com to raise money for an important cause. Not only do they take about half of the donations, they say "You have raised x amount of money." They never tell you the real amount you receive in public! Shame on them. In addition, they do not have a telephone number you can call to talk to a customer representative if you have questions or problems. They give you the impression they are going to help you market your cause to raise money but it is all through Facebook and your own friends, which I could have done myself. You might AS WELL DO IT YOURSELF ON FACEBOOK! This is the biggest and most disappointing scam around. Don't do it! Find an alternative.
We apologize for any misconceptions on how GoFundMe works, Laura - it's certainly never our intention to mislead anyone! Rather than being a campaign marketer, GoFundMe is a platform where people raise support from their personal networks. It can be tough to ask for help, and we seek to make that easier and more community based with interactive online campaigns. While we used to have a 5% GoFundMe platform fee, that's been adjusted to 0% for new US campaigns. Now, only a standard payment processing fee of 2.9% + $0.30 per donation is applied, to ensure your payments can be securely processed. While we do not have a phone support system in place, we truly do care about efficiently supporting any of our customers who need a hand. Our Happiness Team is ready to assist 24/7 via email, with anything you might need - just reach out to us here: http://www.gofundme.com/contact