laura h.

I ordered dessert sparklers from this company and upon receiving I see that they are not food safe or for indoor use. I reached out via email to info@ and thought they sent me the wrong ones. My first email was June 2nd - no reply. I reached out again June 7th. No reply. I had my general manager cc'd in the email and on June 13th he replied in the email if I had any luck in getting in contact with someone. I told him I'd call them. Upon calling them no answer. Today I received a phone call from a Luciana and told her that I ordered DESSERT sparklers and the ones I received are not food safe nor are they for indoor use. She then told me that thats what they use. All of Miami uses them. I asked her, "so you are telling me that you are selling sparklers that are not safe for indoor use AND not safe for food to people who are using them inside and on food?" she very nonchalantly said yes. I was blown away. I told her that in California we cannot do that - its a health code violation and against the law to use unsafe product on food. She said OK I'll issue you a refund. Thanks for the refund but it does not sit well with me that this company is distributing and advertising dessert sparklers when they are in fact NOT for food. Thankfully she called on a recorded line and I will report this.