Laura M.

"My mother was ripped off by this company a year back. So you can imagine my family's suprise when we heard from one of my nieces that she had gotten a new job with Connect Worldwide at the Easy Life Catalogue! Easy life group are a client of Connect Worldwide Services in Bristol. They hire CWS to sell their rewards clubs, garden clubs, motor clubs schemes etc... The agents at CWS call up the elderly and vulnerable customers offering them a voucher to save money off their groceries at supermarkets however hardly highlight the fact they are automatically enrolling them in the club after the trial. Agents are told not to say this, but rather, you can cancel at anytime during your trial. All the important information is read in the recap at the end of the call and they rush through it at a speed they are well aware the elderly person can't keep up or understand... They sell it like it's just the voucher and opportunity to look at the promotion however they are well aware of the tactics they use to get the customer to say "oh lovely thank you!". Without actually knowing what's going on... Most customers don't even receive anything in the post (on purpose). Because the company know many won't realise or forget completely about it. Also they may send it very late so you receive it at the end of the 20days giving you no time to cancel., they are charged P&P, yearly membership fee. And puzzle book monthly £18 ( if they managed to trick you with the double sale as well). Not a scam but very scammy how it's done. Ripping off elderly people without a care in the world. 20% of customers receive the offers. The rest are scammed out of their money. The amount of money CWS & Easylife make in just a week from pensioners banks accounts is a ridiculous amount too high to even imagine. They pay their employees at CWS £10-£12/ph and then get rid of them a few months later and employ new people for the role. A tactic they use to keep their employees fresh and unaware of what is going on, so that no questions are asked. They are VERY good at what they do! It is appalling! They also have recently started to not mention anything about easylife to customers over the phone just because they know everyone doesn't like Easylife calling them... another tactic... so now everybody can blame the Rewards Club and not the actually people responsible. The Rewards Club is run and controlled by CWWS who are employed by Easylife. Easy. The staff are forced to get a high number of sales and if not they are dismissed. My niece mentioned she'd had to leave her conscience at home while working here." I think even Easylife are unaware of how things are getting done at Connect Worldwide Services Ltd.