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They have a green check box and green box around the buy out program to purchase the device outright. I log in and see that I have the monthly buy out selected after my 18 month lease is up. What they DONT tell you is that having a GREEN CHECK MARK AND BOX around the selection does NOT mean the option is selected. You still have to go and fill out some more information. Who would have thought the green check and green box wasn't enough. To top it off, after going round and round with chat help, they eventually signed me out of my account so I didn't have to talk to them anymore and the chat box disappeared so I couldn't recontact. Predatory practices from such a large nation wide company.
They do NOT do their due diligence to make sure people understand that they're paying indefinitely towards absolutely nothing instead of wrapping up the contract. How much money do they need for a used phone?
They sent me the wrong size twice. I mailed their stuff back to them. They refused to refund me saying they fulfilled the order.
Laurel C.'s review of Sprint earned a Very Helpful vote
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Hello Laurel,
Thank you for writing a review regarding your refund. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle