Lauren A.

Stay away from this business they give you their oldest appliances when you contact them for something you've seen online. Mine was a used washer full of rust that caused itching to my daughters skin. They had a bunch of used washers which looked fine but when they delivered it the washer looked like an older washer, my husband noticed right away but I thought it would be fine cause they informed us of 3 month warranty and gave us a paper with three month warranty which is why I wasn't afraid at first to take the older looking one because if we encountered a problem we can exchange it well turns out they do not honor their three month warranty and when my husband offered to pay more to please replace the rusted one they refused and when I called myself to ask them why they wouldn't honor their 3 month warranty she said it's only if it's broken. They never stated that when they gave us the 3 month warranty we were informed if there was any issues or problems we have 3 months. Apparently their word changes. Very rude and disgraceful, the lady hung up on me for being upset at this situation instead of trying to resolve it. Despite offering more money to resolve this issue. Her name is Camille. Do not do business with this company. Horrible experience! Also, during our conversation they tried to make it seem like we caused the rust after only a couple weeks of having it. Ridiculous. How come my other washers never had rust of it's because of us?

Do not order if you eventually want to end your subscription. They will not let you. I called customer service to wait on hold for 15 minutes to talk to a lady (unfortunately conversation was so short that I didn't get her name) told her I ordered 2 pairs of shoes not knowing it was a subscription and did not want to continue with this subscription also asked for refund, said she would help me and instead hung up on me. Called back spoke to Josh, he said let me get your information and I'll help you, hung on on me after waiting on hold for another 10 minutes. (You can only fall to cancel) I'm assuming this is how they keep you from cancelling or giving you your money back. Not going to deal with that, I called my bank instead since they just keep hanging up on me but this is ridiculous and very unprofessional I'm not happy with this whole experience. Shoes are not that great just some cute little sandals I could've gotten at the mall or something. Not worth it, customer service is horrible and they just want your money regardless if you want your subscription ended.