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I got an out door tent (no sides) for a fraction of the price everyone else was charging. Ordering was super easy, on their website... it was murder on Facebook for me, I know other people have had good experiences on FB, but FB had some extra things going on that made it very difficult to order. No fault of this company.
Anyway it cam about 6 days after I ordered it and I put it together BEFORE my event to make sure all the pieces were there. The actual tarp material ripped a little when I put it together, but that was due to my son yanking it over the poles and not ensuring everything was in the right place, kind of like a fitted bed sheet. Other than that no problems at all! Instructions were very good and all the parts were sturdy.
It stayed together and anchored for about 3 days with light winds. The netting you see was not included. I got mosquito netting from Amazon and fixed it around the sides.
After speaking with about 4 customer service reps and being told nothing we can do because you are outside of the 30 day warranty period, I wrote a review on this site. It's a shame you have to write a review for a company to listen and try to fix a problem. Nevertheless I was contacted by Alice who wanted to work with me. After some back and forth emails we came to an agreement. I didn't get a full refund, but they also didn't dismiss me. They agreed to return a portion of the purchase or process the return of the front bumper since I didn't install it. I would have to pay for return shipping and the front bumper costs me $103 so I thought it was a good compromise. Still beware that IF you decide to purchase parts this big that there IS FINEPRINT. Please read it all and let my hard learned lesson save you some time/money/headache.
I bought a bumper cover for my car. The bumper was cracked when it came. Car id took a month to replace because they thought I was lying. I had to cancel all my install appointments. They took over a month to correct it. New bumper finally came. Had to reschedule my appointments. Finally get car/bumpers to shop. Shop says they don't fit. Contact car id and the first thing they say is it's outside the 30 day warranty period so we can't do anything, but still let us know what's going on. Back and forth with carid crooks and they say the manufacture said that I have to remove the impact bar to make it fit. My shop won't do that. Plus it's dangerous because that's what absorbs the IMPACT... ugh. They say they won't take it back because 1.) it fits if you take out the impact bar 2.)I'm passed the warranty period and offer me $25 refund from the $400 I spent on the parts (plus I had to spend $450 at the shop) and they tell me to have a nice day.
I reply: "So even though it was carid's fault that I wasn't able to install in a timely manner and had to subsequently change ALL my install appointments and take 2 days off to get the freight shipment and then was one day late of informing you, which was because of a holiday. AND I have to take out a reinforcement bar to make this fit, which is what protects me in an accident... You can't take anything back and you offer to give me 6% back in the form of what you call a partial refund...
I would like to know if you would take out the reinforcement bar from a car you and your family was in for a bumper that you guys sell? This is terrible customer service... and I'm out almost $1000 and you tell me to have a nice day."
I check their website and they are protected because it says in the fineprint that the bumper is for cosmetic/show only and you may have to remove things from your car to make it fit.
CarID is crooks and they do not honor their policies even when it was their fault.
Tip for consumers:
Please don't use carid for anything over $100
Products used:
None...looking still for OEM
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Lebarron D.,
I am truly sorry for the issued happened to your order. Duraflex products are advertised for off-road and show purposes, modifications may include removal of the reinforcement bars, bumpers, turn signals, and other safety equipment on the vehicle. We will be more than happy to accept the front bumper back for a refund. Please, check your email inbox and reply to my message so that we can handle it right away.
I will be glad to get an opportunity to assist you.
Sincerely,
Consumer Relations Team at CARID.com