Leo G.

Buyer be ware, this online provider will mislead you with delivery time. I ordered a door in January and was quoted delivery time 3 to 4 weeks. Chris Lee took my order. It took him several days to email a confirmation of the order, after which they sat on the order for three more weeks. Your order won't go into production until your CC is build I was told after calling to check on ETA. So it gives them a very unique ability to tell you that your delivery will be 3-4 weeks but in reality could be 2-3-4 months. Make them write a delivery time on the order confirmation and add a nonperformance clause If you are ordering from theses people because its made in America, you are making a big mistake because it is not the quality or service you would expect from an American company. Surprisingly enough, any correspondence with this company is handled with gmail. It makes me believe this company is nothing but a front.

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 26th, 2016. As of February 4th nothing was in our possession. The third/fourth party delivery company came to our house, pulled into our driveway with a rented "Budget Rent a Truck" the drivers refused to exit the vehicle and told my husband to unload the furniture himself.

When we contacted Houzz the stated that they needed to "Contact the Seller"-- Houzz is not the seller and does not have control over anything. We offered to pay the driver of the Budget Rent a Truck $200 to unload the items and carry them into our house -- but again thy refused.

Houzz was NO help in this situation. Save your self time, money and a major headache- buy directly from "the Seller" in this case was: Bestfurnituredeal.com. All of the items they sell include White glove inside delivery and setup in room of choice.

It appears that Houzz is taking the $180 delivery set-up value and pocketing the money. This is obvious when you view the exact same item on different sites sold by different companies-- EVERYONE else sells for the same price with inside delivery and set up included.

Houzz is the Biggest scam around. They need to be Shut Down! DO NOT WASTE YOUR TIME OR MONEY HERE