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Lesley F.

Contributor Level

Total Points
163

2 Reviews by Lesley

  • Fabric.com

6/7/22
Verified purchase

I have been waiting for weeks to receive a large order of fabric (15 yds) to recover my new outdoor patio chairs so they can withstand the elements. I ordered it well in advance so it would be done prior to a party I am having in late June. I checked through all my emails but got nothing after the initial confirmation with a ship date. I logged into my account only to find that my order had been CANCELLED and when I called the customer service rep said they only had the fabric in 1-2 yard increments, which is a total joke! Now, thanks to them, I have lost every other opportunity I had to get this fabric elsewhere as it is now sold out from all other sources and I will not be able to use my new outdoor furniture all summer. I am absolutely livid. This is grossly inept on their part, so beware to anyone who has the audacity to believe their order will be fulfilled by Fabric.com at all, much less in a timely manner. Had they, at a minimum, had the decency to alert me within 24 hours that they did not even have the stock they advertised on their website I would not be in this situation now.

Service
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Ed H. – Fabric.com Rep

Hi Lesley
I am sorry to hear about your negative experience with fabric.com. Please reach out to us at social@fabric.com with your order number so that we help to resolve.

  • LDProducts

9/21/19

I too have been a long term customer (about 10yrs) and have decided to find another option. I have a new printer (1 yr) and EVERY SINGLE TONER cartridge they have sent me is bad. It is quite an investment, even at a discount to buy 5 cartridges (I have a color printer so it has to have 5 in at all times) only to find that it spews toner all over my copies as well as black streaks. Several months ago I spent quit a bit of time on the phone with them and I knew they kind of doubted me because the 2nd girl gave me a hard time about getting the replacements, but they finally sent me all 5 new ones. I put them in and at first it was fine, but now the problems are all back. Both the people at LP as well as the Canon help people acknowledged that this is a toner problem but now I am in a position to have to call and grovel for new ones (which they are unlikely to provide and I don't want to go through all that again and be made to feel like a petty theif) so I'll just have tot go elsewhere and buy 5 new cartridges. Keep in mind that NONE of mine are anywhere near empty and I rarely use the color option so I am totally wasting my money. I've come to the conclusion that this just isn't worth the aggravation and any "savings" is now cancelled out by having to buy all new cartridges. I am now an EX-customer because their products are just not reliable.

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Patrick D. – LDProducts Rep

Hi Lesley, We apologize to hear that you had unsatisfactory experienced and we take your feedback extremely seriously. We want to check this out, we will contact you shortly to offer assistance to make it right with you. Should you wish to handle this via phone, you can also reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you!

Lesley Has Earned 3 Votes

Lesley F.'s review of LDProducts earned a Very Helpful vote

Lesley F.'s review of Fabric.com earned 2 Very Helpful votes

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