A month after ordering a replacement charger for my Macbook Pro, I contacted the customer services to ask where my item was. I was told I should wait 1-2 more days, check safe places etc, no item had arrived.
I asked for a refund via paypal and the seller agreed to refund in 1-2 days. After a couple of weeks and no refund, I escalated the claim to paypal to which the seller had said they'd sent ANOTHER charger out?! I'd asked for a refund, not another charger...
Paypal are currently looking into the claim. The seller provided a My Hermes tracking code to "prove" the item was delivered, that was until I'd spoken to My Hermes which proved the tracking code was for someone else! False information to try and get out of a refund... sounds like FRAUD to me.
I'd avoid this company and buy elsewhere! STAY AWAY.