L H.

I placed an order over the weekend that immediately needed to be cancelled. I could not get in touch with them until 9AM eastern time Monday morning, so I emailed them immediately and then got in touch with them Monday at 9AM eastern time. I found out they had already done the artwork and would be charging me $35 even though there was no other possible way I could have stopped them. Luckily the rest was refunded but based on the fact that this was out of my control despite my best efforts to cancel before processing began this should have never happened. The customer service person when bringing this up was like a broken record player and not helpful AT ALL. Stay away if you can unless you are certain this is EXACTLY what you want.