I had recently ordered a mattress cover that was supposed to be waterproof. Upon receiving the order, we opened the order to read the instructions. Waterproof means waterproof: the instructions indicated it was waterproof but only for 30 minutes. Also, the card indicated it was not for incontinence which could become a necessity.
The solution they gave me: Return the item at my expense plus they are going to charge me a $25.00 restocking fee. Hassle-free returns? I most certainly think not, and I am telling everyone I know to stay away from the Ghostbed company and buyer beware.