I am currently waiting on Music magpie's customer service department to get back to me. It has been 3 days now. I like many others was quoted a pretty competitive amount for a perfect working order I phone 11. I took pictures and videos of the phone pre posting to them and was quoted £310. I have now received a much reduced offer of £97 due to supposedly cracked screen which isn't there and the camera not working properly which isn't true. I have requested proof of these issues which unsurprisingly I am still waiting for. These guys are absolute crooks, trying their hand at getting decent goods on the cheap. Will never ever use again and never ever recommend anyone using in the future. Absolutely shocking, don't get lured in by the high offer. They hope you are too lazy to request the item back. There is nothing stopping them damaging the phone and then claiming it was always that way. Worst consumer experience I have ever had. Have been cut off on multiple calls with customer services. With I has seen this website - stay away for Music magpie