I ordered a pair of black "jeans" last month, and yes they are a bit pricey but they are so comfortable, jeans and long pants usually make my legs itchy but these ones don't. I want to buy a pair of shorts off them once I get paid next.
I ordered a lovely butter dish with a cow design that I couldn't find anywhere else and a baking tray. Delivery was quick and very good price. Will definitely order more stuff in the future.
I ordered an office chair cover, all the photos showed matching armrests but they are not actually included. When I contacted support asking if they were included or not they said it's not specified that include armrests covers, I politely ask if I could buy them separately and that there should be an "*armrest covers not included" but I was just told I should have read the description carefully and that the photos didn't matter.
Romwe support team has issued a full refund since I did not received my items which I appreciate. It was the first time I had problems with them just the delivery service chosen was lacking.
They used Tollgroup to deliver my last order. I wasn't home so they left a note that I filled in and they still say they can't deliver my parcel. I contacted Romwe, the person in the support line said there's no way to avoid using this delivery service, called Toll group 4 times, last time I was told they will not be delivering my order without me being there to sign for it regardless of leaving the signed card in the mailbox, later it was marked as delivered (even tho it wasn't) in the website and they won't look at the issue anymore. I'm yet to receive my items or a proper resolution for my order.
Dear Lidia,
I hope this message finds you well today. Our team has contacted you via email from Webmaster@Romwe.com. Kindly respond at your earliest convenience. We hope to hear form you soon!
I last ordered One Step A-Thread Maxi Dress, Sunshine Superman Floral Dress, What's Growing On Floral Dress, Killer Queen Halter Bodycon Dress and Two-Way Street Studded Boot. They all fit perfectly according to the website sizing and the material is nice and comfortable couldn't be happier.
After my last order (which they refunded me fully without me even asking) I ordered another 4 dresses... Fashionable Plunging Neck Asymmetric, Sweet Bowknot Backless Dress and High Waist Irregular Maxi Dress, they all sit beautifully. However, Spaghetti Strap Striped Slit Dress doesn't fit properly but it can be adjusted. Nevertheless, the fabric feels really nice and the "sleeves bit" can be adjusted so I'll definitely wear it. All and all I'll probably put another order through in the future.
Dear Lidia,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
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Dear Lidia M.,
Thanks for your order and we are sorry for the inconvenience.
For the product details, you can see it in the description on the product page. The demo pictures usually are to show how the products apply.
If you want the armrest covers separately, you can enter the key words of the product name in the " search " bar on every product page.and find the item you want.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team