Liechung H.

Ordered Kenmore Washer and Dryer from Costco.com. Both appliances got damaged by forklift and had to reject the delivery on the spot. 2nd try was nothing better, products were unscratched, but accessories were wrong. Gas dryer came with 230V cord instead of the gas line connector. The guys forgot to connect the cold-water line to the dryer for its steam function. Once they left, noticed that the guys also reversed the hot and cold-water lines on the washer. The 3rd try was the worst of all.
First, they were mad for their workload and showed nothing but angry faces while doing their jobs. They connected the water line to the dryer and installed the Y connector on the cold-water line. Then they forgot to alter the hot and cold connectors on the washer. They also ripped apart the flexible vent hose on the dryer and had to replace it with the cheaper one they carried. Overall, the price tag was very reasonable. Regarding the delivery and installation services, however, it was a disastrous experience.

I would give zero star if I could. They delayed the deliveries not just once but every single time in the past 10 months. The hub in Austell, GA had been so bad that I cursed under my breath when I saw my online orders were handled by FedEx. All the online stores should quit using their services. This company is 100 times worse than USPS.

Ordered the items and never received them for more than 20 days. Email the customer services and the rep Ashley is very kind to help me resolve the issue. She informed me that she will change shipping from USPS to UPS for better delivery. The next day I received an email from Yandy service rep named Chuy. Never met any service rep being so rude and provoking in my entire life. He claimed that Yandy will not send the replacement or refund because of delay of USPS. His answer was totally different than Ashley. He mentioned that he just followed Yandy's SOP when encountering the similar request. I replied back to tell him that I still received other packages from USPS with no problem. If Yandy can't deliver the package in another 3 days, then I will have credit company dispute the charge. In 5 minutes, his next email threatened me Yandy will flag me and block me from any future purchase (Like I care?). He then ended with the phrase that It is not personal. Just business protocol. That is probably my worst experience from the online purchase ever. Thanks to a dreadful rep who is so rude and provoking for customer's rational request, I will never buy anything from them again. So whenever you talk to their rep named Chuy, be aware that you will be probably dealing with the worst experience in your life. Trust me, it will not be pleasant at all.