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Linda F.

Contributor Level

Total Points
164

2 Reviews by Linda

  • Frontiersairlines

2/8/22
Verified purchase

I booked a flight from Orlando to Buffalo at 12:33 PM on Frontier Airlines. They changed the flight time up to 10:43 am. This flight was for a post cruise trip home. My ship docks in Port Canaveral at 8:30 am that morning. It would be impossible for me to make this flight. Frontier Airlines refused to refund my money and would only give me a credit for a future flight which I will never take. I lost $433.59 on this transaction due to a problem that they caused by changing the flight time significantly. I spent an hour and a half on the phone with them and they absolutely refused to do anything but a credit. Terrible customer service!

Service
Value
  • Thrive Market

2/15/21
Verified purchase

I ordered a speciality box for Valentine's Day from an email offer I received from them which was supposed to be $28 off the regular price. Two days later I checked with my bank and they charged me full price. After arguing with their customer service people on 3 different occasions they finally agreed to refund the overcharge. Then I got a notice that due to high volume my shipment was going to be delayed. Then a few days later I got another notice saying my shipment was delayed again due to weather. At this point I sent 4 emails telling them to cancel my order because it wouldn't arrive in time for Valentine's Day. All emails were ignored. Valentine's Day was yesterday and I just got a notice today that my box has been shipped. I will never order from them again! A total waste of money!
Update: Thrive finally listened to my complaints. They rerouted the box back to their warehouse and refunded my purchase price. I like some of their products so I may or may not order from them in the future.

Products used:
I don’t know I still haven’t received them.

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Thrive M. – Thrive Market Rep

We're so sorry for the inconvenience, Linda! We're so sorry for the abnormal weather delays but we're glad our team was able to help with this, thanks for your feedback.

Linda Has Earned 4 Votes

Linda F.'s review of Thrive Market earned 4 Very Helpful votes

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