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Ordered a memorial silver pendant of my pet. I completed the whole order form and submitted a photo and paid. Days later I get a tracking email and notice it says pillow not necklace (LT*******CN) I respond immediately. They reply that this is what I ordered and pretty much too bad. They said If I want a necklace I can go to their site and order a necklace and pay again. They refuse to make it right or refund my total cost. I didn't need to order a $50 pillow I could make myself. They are scammers and crooks DON'T use them.
Bought couple blouses, sizes WAY off. Asked for refund, agreed to an amount less shipping. They claim to have issued refund but nothing and it's been a most 1 month. They won't respond to calls, msgs or emails and thier ticket process is a joke. Caution don't do business with these people, if you have a problem they'll never resolve it!
* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Empty.
They never send me my order or reply to my emails. I will do the claim to my credit card. Avoid...
I am trying to contact the support but the email: mypetsnotice@gmail.com is not the correct one....
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards