Linda T.

We have ongoing issues with internet and cable TV. Their Ignite TV freezes or loses sound for a few minutes. Their internet crashes too often So I had to renew and spent a long time on hold. It took over an hour to renew for the next year at a higher price (still better than the competition) and the guy asked if he could send out a technician to install better equipment for free to try to solve the ongoing service issues. Sat home for 3 hours and the guy did not show up. Finally go through on their "chat online " this morning and they claimed that he called me (no one called the phone all day) and that he knocked for 15 minutes- again did not happen. So they offered to rebook it. That was almost 2 hours ago and they are "still working on it". I was told I could call and go back in the long queue and rebook it. I refused. Finally got a manager but she has yet to manage to do that. I gave them a long list of dates and time slots and asked if they could just notify me once it was booked. Nope- I have to stay on hold. Might be here all day. I would just switch providers but in Canada all of them are overpriced. We pay the highest rates in the world- last time I checked. Still on hold with chat but I no longer believe that they will ever solve this. Rogers does not offer service. We have spent about 9 hours dealing with them over the past couple of weeks without a solution. Beware!

We kept getting coupons for 18 or 25 free meals. Well, read the fine print- they are not free. The first order is 50 percent off their regular price and then you get decreasing discounts. But if you decide to go one more stop, you cannot see the food selection until you open an account. I did that. But then did not see any meals that appealed so cancelled. It said that I had cancelled successfully. I received an e-mail confirmation. BUT they had already charge me for the first box and shipped it. I think I may get a refund after protesting with their online chat. Then went online to see lots of complaints which were not resolved until going to the Better Business Bureau. Not impressed. You should be able to view the meal selection choices before you decide whether to sign up and you should be able to successfully cancel. Beware- there are lots of online complaints which range from being overcharged to delivery issues to food quality and the list goes on. There may be a decent food delivery service in Canada but this is not it.

We ordered a bed to be delivered to our nw house before we moved in. We had a long talk with the sales person who promised that construction was tricky but that they always put them together before leaving. We told him we would not at the house and he still assured us that there would be no issues. We arrived in the empty house to discover a bed in boxes. We called to complain and he said "your problem. No refunds." That is not true. They are obliged to refund under law. The bed had not been used and was still in the original packaging. So then he tried to say that they would come get it for a pick- up fee. Again I refused. And they eventually agreed that they would come and get the bed. He spent a long time upselling when we bought the bed- talking us into a very expensive mattress protector and bedding that would properly fit. He spent no time listening to what we needed. I have mobility issues which was clear when I arrived with a walker and clearly could not construct a bed. That was our main concern. Nor did they call to tell us that they did not build the bed. So we ended up in a new house incurring motel bills which was the whole point of having the bed there before the furniture was delivered. Know your rights before you deal with this company and I would advise going elsewhere. They are very helpful and chatty until after you purchase and then they do not treat you with even basic politeness and respect.

I have insured with TD Insurance for years and loved their customer service. I used to get someone in Halifax, Nova Scotia who spoke English well and was more than willing to assist. I have never spent more than a few minutes getting service unless I was doing something very complicated. But that has disappeared. They have outsourced and the phone connections are poor and the spoken English is hard to understand. Spent over two hours this morning trying to transfer my car insurance due to a move and they hung up twice aa nd mostly I was on hold. Then when I thought it was finally transferred she asked if I still wanted BOTH policies. Well, why would I want to drive a car from two different addresses when I had started out by changing my address. I finally gave up and cancelled and will use a local insurance firm where they have customer service. I may pay more but I don't care. I cannot ever deal with their customer service again. I asked if I could go into their local office and sort this out. They said no- everything goes through their centre. Don't bother. Just find another insurer. It is a shame because I used to praise their amazing service which was among the best out there.

Used part of an e-card and when I tried a month later to use the balance, it had already been used by someone on the other side of the country. It took me about 20 e-mails and 20 plus phone calls but did finally get a new card and then used it immediately before someone took it again. Dealt for the first week with Buyatab, a British Columbia based customer service company that Hudson Bay uses. They were hopeless. They accused me of everything from someone in my household having stolen the card to the sender having given it to two people. They could tell from their records that I live in Nova Scotia and that the card was used in British Columbia but they refused to tell me anything except that two orders were placed a few days apart. It was either used by a hacker because of security issues with their website or it was used by someone at Buyatab who would have access to the Bay's information. Finally went directly to the Bay and found out who used the card and argued with them for over an hour. The first person at the Bay hung up on me partway through the call. Most people would have given up but I kept going and eventually got the money back. But never again. The Bay has outsourced their customer service to a company that provides no customer service. They kept telling me that they were escalating the issue but I doubt that ever happened. Do NOT shop at the Bay. They are one of the last department stores left in Canada but they will go under and they deserve to do so. Amazon has amazing customer service and although I prefer to support companies like the Bay, I don't have the energy to fight another battle with the Bay. Customer service is basic and I can tell from the other reviews online that no on e is getting customer service now.