Tea R.

Here's the thing about Yelp - GREAT user experience and great, honest reviews. I used to live by them. Then, I tried to help my mom set up an account for her business. She got a bunch of 5-star reviews from her clients. As a business owner, she was thrilled to see her Yelp page (and thus website) showing super high in Google searches for offers in her area. Thrilled, of course, until Yelp filtered every single review. Not just 1 or 2, but all 6 of the 5-star reviews her diligent customers left.:(

Try contacting their support to ask them questions about this kind of thing. First, try *finding* their support! It doesn't really exist. They'll give you a canned response talking about why they filter reviews. Yes, I know that scammers will try anything to get their businesses up high in the ranks. But 6 different reviews from real people my mom shakes hands with every day? I don't think so.

I've since learned that is a pretty common and very sleazy Yelp practice to make you pay for additional services. My mom can't afford that and why should she? With word of mouth, her business was doing great. Just wish Yelp would help me fix her page, and it makes me wonder how many other businesses have low or non-existent reviews because of all this.

So yeah. Long story short, I don't trust their review filter process at all anymore. :( Sad, because I know I personally put a lot of time and effort into my reviews.

My 3 star review will take some explaining.

2 stars for the fact that I *have* received the gift cards I purchased and they *do* work! So if you're willing to go through a lot of hoopla for the discount, you certainly can save big.

1 star that would be a negative 10 stars if possible is for the fact that you have to call in to redeem you cards. Not only do you have to call in but you have to listen to the rep on the phone try to talk you into lame promotions to help them sell magazine subscriptions. And on top of all that! You can't ever sign up for the good promotions unless you're a NEW subscriber. I've gotten around this by signing up with multiple emails, but even then you have to be careful.

So yeah. If you don't mind the annoyance and workaround, they do offer some good gift cards.

I bought once from them and the restaurant wouldn't accept my cert. Even if they had done that, there are minimum spend requirements that don't make the $$ off equal out to anything other than a % off your meal. Add to that that there are tons of restrictions and zero customer service from restaurant.com itself and you've got a bad deal.

Stay away.

I can't live without it but I wish I could change more settings more easily.

Love them! I buy all of my name brand handbags here. Mainly, they're one of two legitimate resellers of Tokidoki, and they always have sales and coupons to boot. Saving up to 50% off $100+ handbags? Yes, please! Shipping is very quick too. I've made about 5 purchases with them over the past 2 years and they've always come promptly, bagged and tagged. Great site!

Love Kohl's and Kohls.com! There's always a sale, they always offer extra discounts with coupons, and my orders are always shipped very quickly. CSRs are helpful and friendly, and you can return items in store without question. Love it!

Sucky customer service and take a look at the "Free ship to store" timeline of up to 17 days! On the phone they mentioned that's also *business* days, which is even longer. Why it takes weeks to ship a pair of shoes from one warehouse to a store I'll never know. But if you expect help or compassion, go elsewhere. Better to just shop in store or go to a different store that has better quality items anyway.

Great if you never need customer service. But it's a whole other story if you do. Wait times are insane, the CSRs don't care, and the management is worse. They're okay, but you can find cheaper and better elsewhere.

Great site for coupons. I use them all the time and I've never had a code not work. They have printable deals too, which helps me when I don't want to buy online. My only beef is that I wish their site was easier to navigate but that's a small complaint.