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On 1/11/22, we purchased 2 vintage Chesterfield leather wing chairs from Reclaimed-Leather, Spring Tx https://www.reclaimed-leather.com. This company "imports vintage leather furniture directly from the UK. Each piece goes through extensive inspection & light restoration…The result is a timeless piece to enjoy for years to come". The 2 chairs were approx 47"x47"x32". Chairs were advertised & sold as "excellent condition… minor scuffs & scratches have been addressed by our in-house restoration process…. Hand dyeing each piece & new top coat to preserve its original patina". Cost $4800, including $500 delivery to Midland Tx in a shipment that was going to Fort Stockton. Delivery was made 1/13 by a man hired by the Merchant.
On 3/15, we contacted the Merchant via text & advised that the dye on the leather was rubbing off in many places on both chairs. I included photos. Merchant claimed he had no idea what was going on & that this had never happened before. Yes it has, per a review I found on his website. I submitted more photos of additional areas where the dye was rubbing off the leather & the Merchant responded that "obviously the product he used was faulty" & the chairs would have to be redone. Merchant agreed to re-do, but said that WE must pay return shipping or just keep them as-is. We argued that we had already paid for delivery to us & we did not believe we should pay return ship when it was the Merchant's choice of faulty product/process that caused the dye to rub off the leather. Merchant again refused to pay for the shipping of the faulty merchandise back to him & said WE must pay return shipping or keep them as-is. Shipping estimate to return chairs 470 miles vary from $400-1000 plus whatever boxing/packing is required by shipper.
The FAULTY product used was chosen by the Merchant. Merchant will not fix unless we pay more $, even tho the error was his. A consumer should not be expected to pay addl $$ to correct a Merchant's error.
BUYER BEWARE!
UPDATE 5/27. Chairs were boxed returned to Merchant via a hired private transport, cost to consumer $630. And "because of my attitude", Merchant now refuses to return or repair, and will be disposing of the $4800 chairs "as he sees fit". Text attached in photos.
As advertised when purchased https://www.amazon.com/photos/shared/7SfHUMX3SjWlv7UZj-mTaA.EVlBPbcQKsD83DyhwC0Tv8
Video of dye loss https://www.amazon.com/photos/shared/SzDQzRKkT7K-d7m3BIAI1w.RH-hUiCFxk7_4-RjqCsk1w
Text w/ Merchant https://www.amazon.com/photos/shared/jSnpPYuKSPi6aTHSU_QSDQ.qy3rVqqs_OXgmxHsRmvB32
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We did try to resolve the issue many times with this unreasonable customer. We offered to refinish the chairs after they shipped them back to us. We would do the refinishing & ship them back free of any cost to them. They decided they would try to resolve the issue by dispute through the CC company. They lost the case which took many hours of my time and the $$$ being removed from my account & frozen. The CC company found in our favor and released the funds.
Many Months into this debacle the customer decided to ship the chairs back with no communication, one day they just arrived. After inspection we concluded the damage had been purposely done and was much worse than the original pictures presented to me in the beginning. The wear was in places that could not be done in normal situations and looked as if someone had scratched them with sandpaper.
I immediately contacted the customer & never got a response so we disposed of the chairs as we informed them we would if they did not respond within 30 days.
I regret the fact this took place but sometimes people can’t or won’t be satisfied no matter how much you are willing to work with them.
Finally our products are top notch and our refinishing process is honed to perfection. These pieces are vintage, used and not brand new, but we make them beautiful again. They are not indestructible to misuse.
Our company sells hundreds of pieces of vintage leather seating every year & has only one other instance in the many years we have been in business. This was in the beginning which we fixed and it was not workmanship but a bad batch of dye. We spent thousands of dollars and many hours in reinventing our process with training and did away with inferior products we use.
I am proud of our work & products. We have many happy customers who come back again and again.