Thumbnail of user lisaw2055

Lisa W.

1
Level 1 Contributor
Geelong city centre, Australia

Contributor Level

Total Points
340

3 Reviews by Lisa

  • Luxfoundry.com.au

11/15/21

Went for brunch 14 November 2021
Drinks were served promptly, orders for food were taken & took more than an hour to be served. Food looked good on the plates but was absolutely terrible! There were 8 of us at our table. Most of us ordered eggs. I ordered poached eggs on toast. My toast was dry toast, no margarine or anything, hardly toasted at all. My "poached" eggs was 1 egg, extremely over cooked. It was like a rubber egg & very dry. A friend ordered tofu & was given pulled pork on a hash brown. She ate it because we had already waited over an hour for food & the waitress wasn't really too bothered that this lady was given the wrong meal. Even the coffee was cold! Customer service was poor & staff were more concerned about those who sat outside. We had to yell across the table to speak to each other as the table was so wide & the noise inside the place was ridiculous. I wouldn't go back again. Nice building, but very poor service & food was absolutely TERRIBLE! Waste of money! Doesn't even deserve the 1 star really!

Tip for consumers:
You might get better service if you sit outside. We kept closing the restaurant door as it was so cold out.

  • Subway

11/9/21
Verified purchase

I ordered from Subway on Melbourne Rd North Geelong 8/11/2021. The food was OK, but I added a note for the menulog delivery driver to ring the door bell so I knew my food had arrived & for driver to lock the front gate behind him. I opened the door to pick up my food off the ground, I thanked the driver & he Asked me for MORE MONEY FOR RINGING THE DOIR BELL & RECLOSING THE GATE! He wanted $3 extra for ringing the door bell 3 times & $2 extra for. Closing the gate behind him! The bag my sandwich was in smelled like filthy body odour! Menulog delivery drivers are the worst! Subway just didn't care about the delivery process. Last time I ordered from Subway (same place), my sandwich took 2 hours to get to me! WORST SUBWAY PLACE IN GEELONG!

Tip for consumers:
DONT USE MENULOG DELIVERY!!

Products used:
Food-sandwiches

Service
Value
Quality
  • MenuLog.com.au

11/8/21

If I order take out food, I will use Menulog & I ALWAYS add a note for delivery driver to Ring door bell so I know my food has arrived & I ask them to lock the gate behind them... Nothard really considering they open the gate to get in! Most delivery drivers DO NOT ring the door bell or shut the gate when they leave. 100% of the time my food is left on the ground at my front door, twice the crows have eaten it & you don't get a refund from the food place or Menulog, but the driver still gets your delivery fee. I have had drivers now asking me for EXTRA CASH because they have rung the door bell &/or shut the gate behind them! Menulog drivers are the ABSOLUTE WORST, RUDEST & DIRTIEST DELIVERY DRIVERS in Geelong! I WILL NOT use MENULOG again for delivery! It's not hard to let people know their food has been delivered! If they ask for EXTRA CASH, you don't have a way to report them as when you call Menulog or Deliveroo to complain, you get asked the NAME of your delivery driver! You don't get any refund or apologies either. These drivers need to be taught SOME REAL MANNERS In CUSTOMER SERVICE or don't be a delivery driver! Twice, I have not realised my food was delivered until almost an hour later, when I went outside to check for it, as the site didn't give any delivery updates!
PATHETIC!

Tip for consumers:
Be ready to open the door the minute your food arrives & be prepared for rude customer service if you ring Menulog or Deliveroo to complain! They don't like complaints & THATS why I am writing this review!

Products used:
Food delivery service

Service
Value
Quality

Lisa hasn’t received any votes.

Lisa hasn’t received any thanks yous.

Lisa doesn’t have any fans yet.

Lisa isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user johnt5207
John T. reviewed Subway
3/26/24

Why does subway advertise a senior discount when none will honor it? Is it to lure seniors in?...

Thumbnail of user freedomphones
3/23/24

In December of 2023, I purchased a gift card for Subway from a local retailer in the amount of...