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Working with Hotelogix has been the most miserable experience to date with a booking system.
I was just going to go quietly away assuming that their product was for larger properties, with multiple locations because it was so user unfriendly and they weren't able to address my concerns.
When I explained that I was actually leaving, ((I had given them a last year to try to fix the problems)) they then refused to give us the information about our customers and the upcoming seasons reservations. I practically begged and Ankit kept deferring to the "Management Team".
Today he came back, finally, and said they would not let me access our client base and reservations, nor would they provide me with an excel spread sheet to transfer the information unless I paid them for it.
DO NOT USE THIS COMPANY EVER!
Tip for consumers:
DO NOT USE HOTELOGIX!!!!! EVER. NO INTEGRITY. NO RECOURSE AS THEY ARE NOT AN AMERICAN COMPANY.
Products used:
This is a booking system for hotel/motel businesses. That is what we used.
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