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Liz R.

Contributor Level

Total Points
183

1 Review by Liz

RAC
  • RAC

8/20/15

Supposed to recover your horse and trailer if you break down. Instead they just hang up the phone on you if you need assistance. Their commercial dept told me they just put a note in the system but they will never call you back, they prefer to leave you stranded at the roadside even if you are in a dangerous location with a horse on board. Customer services will just try to blame you if you make a compliant and only refunded my membership after threatening court action on their facebook page. They were unmotivated to even reply to my complaint after several weeks and reporting them to trading standards, BBC watchdog, advertising standards and the FSO. After they had tried to give me the old cheques in the post lie it did look like legal action would be the only thing to get them to do anything. Even so, what is the point of paying for this service if they are never ever going to recover you from the roadside. If you don't call for assistance they keep your money for doing nothing and if you do call they will refuse to help you and just return your membership fees.

Liz Has Earned 3 Votes

Liz R.'s review of RAC earned 3 Very Helpful votes

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