lori m.

Level 1 Contributor
Los Angeles County, United States

Contributor Level

Total Points

3 Reviews by lori

Verified purchase

Never receive order Order # W-313621.

I placed an online order on 8/18/21. On 8/23 the only thing I heard was my order was placed. On that day a to said my order didn't
Exist. I s/w a supervisor Pyle (driver) very abrupt and abrasive said that I needed to contact my vet and have them respond. Why did you take my money today if you haven't heard back? Why didn't you send me a message? My horse really needs that medicine! Your office is incompetent! Send my money back and close my account! You can sit on hold! Why are you a jerk! Several call later... nothing. A few days later more texts to my vet. Call the Entirely Pets RX, why are you still sending faxes to my vet bc you sent a total of 13! So, your telling me that you just got one approved out of 3? Aren't all 3 prescriptions on one sheet? Just fill the one you have and stop faxing my vet. I will go to a more competent company that give updates if there is a problem right away, like Chewy (in 1 day!)

9/2/21 A few days ago they sent my vet faxes and my vet called, I said throw all Entirely faxes away and send faxes back to Chewy. Entirely only had fax for Equioxx for $72, so they charged me again on top of the $125.41 (that I never got & and meme refunded).

Today I got an email that asks: click this link if you got your shipment, or this this link if your didn't receive or if you cancelled...

Let's see if they get this right. I doubt it. The first time they charged me $86 for the Equioxx. The second time they charged me $72.


Also, dba Healthy Pets...

Tip for consumers:
Go somewhere else, they will probably forget about you like they did me and the others.

Also, dba Healthy Pets...

Products used:
Just the Equioxx


20% off the first purchase which was nice since I pulled my Rx from Walmartpetrx, which is a horrible place. I called my vet about Walmart then about Vet Depot and they said they signed something for AlliVet, but I didn't go through that company, well I don't know what to tell you. I checked AlliVet site and nothing!? Now I had to call. They said that Vet Depot is a sister company, so why doesn't it say dba or have an an affiliation somewhere so I didn't spend so much time figuring out what happened?!?!

Products used:

Verified purchase

Not 2-day overnight service, but direct overnight a.m. delivery from Florida to S. California. Was in a foam lined box and 4 ice packs! Most places you have to pay extra for all that. The Merck Prestige 5 kit + West Nile was $10 less than everyone else the shipping ice and packaging was included which would have cost $10 everywhere else, so I'm extremely impressed by Allivet!

Products used:
Merck Prestige 5+WN


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