Lorraine B.

Booked Flight for e and another person to Ft. Lauderdale in 2020, the flight was cancelled due to covid 19. When I called about my credit in December 2021, I was told that I had to use my credit before June 30,2022. I called Cheap tickets to tell them that we could not complete the trip in June due to both of us having medical conditions that would not allow us to fly at this time. When I spoke to an employee by the name of John {he said he could not give a last name}, On June 9,2022, I was assured he would request the credit back and I could use it at another time. He said he made notes to the file and I should get an email by June 12,2022 about my credit. I did not receive an email by that date and I just called Cheap Tickets again asking about my credit telling them about my conversation with John. They claim that their are no notes to the file except the notes from December 2021. They want me to submit a Doctors note for both myself and my other passenger and they will submit it to the airline to see what happens. The people you talk to all read from a script they are given while giving the customer no real answers, however they can take your money fast enough when you first book. I have no refund and no credit as of today so they have just bilked two senior citizens out of $1,056 dollars. I will never use them again and I would advise everyone to stay away from them.