lorraines389

Lorraine S.

Contributor Level

Total Points
80

1 Review by Lorraine

9/13/21

I ordered 2 bras, and received 1. When I called Customer Service I was told that they would need to track with Canada Post. OK, I thought I would receive a refund soon. I stupidly re-ordered the bra from Customer Service, prodding her to have it shipped for free, being that I had already paid shipping, also for the sale price. I did receive that order. Several days later I received an email from HBC stating that my claim could not be honoured. Oh yes, that I was a valued customer. That's bs I called Customer Service back and got absolutely nowhere. It just seems unfair that I ordered and paid for something I did not receive. I'm just thankful it was an inexpensive item. I will not order from HBC online again. I doubt they'll be in business this time next year.

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