I've been purchasing from Sweetwater longer than I can remember. I thinks it's been 15 years or more. I've participated in GearFest and WorshipFest and the many workshops that they offer. I've bought thousands of dollars of merchandise from them. They are always profession, warm and knowledgeable. Their customer service is perfect, although I have rarely needed it. Greg Savino has been my sales rep for ages. He knows his stuff and is always ready to assist. If I lived closer this is a company I would want to work for. Thanks guys.