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Dispute overpayment with quotatis took my daughter's benefit money off of her card right on top of Christmas very disgusting £278 I would definitely not recommend this company not one bit understanding
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Hello Lucy,
As you are aware, we have encouraged you to go to the police to resolve this matter if you suspect you have been a victim of fraud, however you have refused. We have spoken to your bank and they have also declined to recall the money. We have received conflicting information from you regarding your relationship to the account holder, so we would recommend that you speak to them to resolve the issue. As we made you aware on the phone, there was an outstanding balance on the account from 2017 that the card was linked to, and our automated systems will continue to try to recover the money.
Regards
Emily