Lucy N.

I needed one form. They advertised the form for $1.35, so I put my credit card in, not realizing that they were actually going to charge me a monthly fee. I never used the service after the 1 form but they charged me for two consecutive months. When I was reconciling by CC statement, I realized they were charging me monthly, I called to ask for a refund of the 2 months and to definitely cancel. They cancelled, but refused to give me a refund, even after acknowledging that I never used their service ever again. BUYER BEWARE. This company is part of Dropbox, but their practices are not sound and not forthright in explaining the 'hook' Be careful! SCAM. Can not recommend.

I thought I was on the official USCG website to reinstate documentation on a vessel. THis company's website looks very official and I proceeded to submit an application. Within one hour of submitting I realized that I was being scammed. I called the company and they refused to issue any credit even though they cancelled my application. They have refused to refund $600 for what should have cost $112.
STAY AWAY! Make sure you are on the official USCG National Vessel Documentation site, it should contain "uscg.mil" BEWARE! Not only that but my credit card company investigated but would not puruse because this company makes you sign clauses that say "no refunds" (which, by the way so does the the USCG.) The scammers use "Vessel Documentation Online" and "vesseldocumentation.us"

Scamming automatic renewal at more than double the price. I received no notification of renewal or of price increase. Last year they tried the same thing, but when I called them they gave me a refund 'honoring the previous year rate.' This year they raised the rate from $250 to $350 (plus taxes). Escalated refund request and they refunded $320 of the $367.49 that they charged.