Luke T.

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1 Review by Luke


Ordered a few pieces of kit and paid for express delivery. Parcel didn't arrive on the designated day. I called the following day to be told it wasn't Lovell's error, it was Parcel Force's. They promised me they would speak to Parcel Force and then call me back. No one did. I had to call four times throughout the day for updates.

I called again, just as they were closing, and was told that they had passed my number to Parcel Force and they might call me. No guarantees though, and still no apology, just the usual blame throwing. When will companies learn that it is their responsibility for the whole transaction from my order, to the receipt by me of the item. I have a contract with Lovell Rugby, not with Parcel Force. Any issue between Parcel Force and Lovell Rugby is theirs to sort out. As a consumer, I just want my (paid for) items, not to know whose fault it is.

Sure, I'll probably get a refund, but that's not the point. That'll take a few days to come through and even then, I still won't have the kit I required for the game I have tomorrow.

Extremely disappointed and frustrated.


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