luz a.

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1 Review by luz


I have a 2-door Frigidaire refrigerator that I bought for $458 at Home Depot 2 years ago. I called for service because it's taking longer to freeze my food. It slipped my mind that we've been having heatwaves & temperatures are in the 90's the past week until now. I realized there might not be anything wrong with my refrigerator afterall. Anyway, it was too late to cancel the call. Greg, the technician came with a screw driver, a thermometer & a phone. He said he will tell me what's wrong & give me a quote within 5 minutes. He opened the freezer, saw the the ice cubes, pulled the refrigerator away from the wall, kneeled down & I heard 2 sounds pretending to unscrew & screw something but never really took out a cover or anything. He started writing on his form, got his phone & told me he needs to check the cost of the parts. He said that the compressor & the evaporator has a leak & needs to be replaced. Soon after, he said labor is $500 & the parts will cost me $400 for a total of $900. He asked if I have my receipt, the manufacturer might still have warranty on the parts & they might pay him for it so I just need to pay him the $500. I have been working at a copier repair service company for 30 years & I can't let this kind of behavior slide. I told him I would have felt better & found him trustworthy if he had recommended that I replace the refrigerator instead of giving me a ridiculous quote. He said he doesn't expect most customers to have their refrigerators fixed & his job is to give a quote. I was so disappointed & I felt robbed of $75. Saving & preserving earth will just be a dream... we will never realize it if this is the way we act & live. Please beware of this company & technicians like Greg.

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