Lynda J.

Beware of this company. Trying to charge me nearly £700 for a package holiday that they cancelled due to travel ban. Customer service is awful, very cheeky replies all because I insisted on full refund, told me they're not a charity and I chose to book with them, they didn't force me so BEWARE.

Been trying to get refund from otel.com since March and despite screenshotting the messages promising refund I am still waiting, they're full of lies and now otel.com website has been removed. Proof they had no intentions of paying up, they've been ignoring emails for months so knew this was coming. They've stolen tens of thousands of pounds.