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Lynette T.

Contributor Level

Total Points
91

1 Review by Lynette

  • LaceWigsBuy

5/18/22
Verified purchase

I just had an incident with Lacewigsbuy early May 2022. I paid 138.99 for a wig on May 3,2022. I sent customer service a message about the wigs thickness, as I am new at this. They recommended 150% thickness; so I asked if I could increase from 130 to 150% or if it was too late. (I had already paid and there's no way to cancel or change the order). I got no response from the company. Five days later, I requested a refund because by this point, I'm thinking I've been scammed (the company comes up as an IT company after you pay). Once I requested a refund, I got a response from "customer service" asking me not to cancel. I kept asking for a refund, but instead of them refunding me, they kept asking me not to cancel the order and said that I'll receive the order (no date provided as to when they would send the wig) Also, their site says you'll receive the wig in 5-6 days... and if dissatisfied, refunds are easy. I found neither to be true. I even gave them time to send the wig after the request to change thickness, but instead of doing so, they kept telling me it'll be sent out and not to cancel. Just fyi, I also ordered a wig from luvme wigs that was more Beautiful and 60.00 cheaper, after I ordered from lacewigsbuy. I thought having two wigs would be great. Well I received the wig from luvme within the 5-6 days as also promised. The delivery date was important because my stylist cut my hair terribly short and I was going out of town, so I really needed the wig to arrive as promised. In the end, I had to file a complaint against lacewigsbuy through PayPal, and PayPal helped get my money back. I WOULD NOT RECOMMEND LACEWIGSBUY!

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Products used:
I never received the product from lacewigsbuy. And, due to the initial response, o requested a refund out of concerns of being scammed. 2 weeks after ordering, I had to ask PayPal for help in getting my refund.

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