Lynne W.

While moving to a new state, I decided to buy what I thought would be my last sofa bed. I ordered a queen size from Room & Board. It took 6 months to get it, mostly due to supply chain issues during Covid. It finally did arrive and while the sofa itself is very nice, the bed is IMPOSSIBLE to sleep on. Like sleeping on concrete. Room and Board offered to 'exchange' it, but would first have to have it examined to determine whether I could get full value. This would mean shipping this one back and, because the one I had is no longer made (I wonder why), I would have to pay at least an additional $500 for a different brand with no guarantee that I wouldn't have the same problem. So, it's taken months for me to figure out a solution and finally bought a topper from R&B (with a discount) and bought a mattress pad to smooth it out (another $200). The whole purpose of buying this sofa bed was to avoid having to add anything to the mattress. It's better but you still feel the very rock solid mattress beneath you. I will NEVER BUY FROM R&B again, no matter how pleasant the customer service has been. The fact remains that I spent $3500 + topper + pad and if I had the financial ability, I would get rid of it and start all over again.