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Madeline D.

Contributor Level

Total Points
81

1 Review by Madeline

  • Therabody

12/16/21
• Updated review

I was contacted my upper management regarding my recent experience with my order that failed to go through. I explained my situation to the supervisor and she was extremely apologetic for what happened with the previous customer service rep. She was able to help refund the pending charge on my card and told me she would honor the Black Friday promo once I placed a new order. The manager followed up with me by calling me and sending me an email of our conversation. I finally placed a new order and received my order and a credit for the Black Friday promo. I'm happy with the customer service the manager provided me but they really need to work with their agents to provide the same experience from the beginning.

Products used:
Theragun Pro

Service
Value
Shipping
Quality
Customer Service Sucks!
12/3/21
• Previous review

I placed an order on Sunday, Nov 28th with the Black Friday promo. The order processed without any issues. Then I realized I never received an order number. I called to inquire but they can't find my order. I call my cc company and it shows a pending charge for Therabody. I called again to inquire and basically I have been going in circle with these people and my cc company can't drop a pending charge because it's pending. Customer service and Theragun can't seem to figure out what to do. What a nightmare! In the meantime I'm thinking if this is how they treat a potential customer then how do they treat their regular customer. Needless to say I'll be shopping with their competitor.

Products used:
I'll be shopping at hyperice.

Service

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